We analyzed 50,000 TripAdvisor reviews of Best Western to demonstrate the value of customer feedback analytics for hospitality management teams.
The World’s First On-Premise SaaS Text Analytics System
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4 m
Our Semantria SaaS text analytics API can now be deployed wherever you need depending on your privacy, security and scalability requirements.
Machine Learning Micromodels: More Data is Not Always Better
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6 m
Machine learning micromodels reduce the challenges of sourcing and annotating data while delivering better precision and accuracy than macromodels.
Context Analysis in NLP: Why It’s Valuable and How It’s Done
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12 m
Context analysis in NLP involves extracting n-grams, noun phrases, themes, and facets. This article explains the value of context and how we extract it.
AI in Healthcare: Data Privacy and Ethics Concerns
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8 m
Advances in artificial intelligence have rendered HIPAA obsolete. And as AI in healthcare becomes commonplace, privacy and ethics experts are raising flags.
ADHD: Disorder, Treatment and Perception
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5 m
Our COO, Tim Mohler, stops by the blog to discuss how text analytics is used in pharmaceuticals and healthcare. In this case, it’s a powerful tool used to demystify the symptoms and treatment of ADHD. Dig and learn how unique groups of people experience and treat ADHD differently.
The Definitive Data-Driven Airport Ranking List
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16 m
It’s hard to find consensus when it comes to airport rankings. Slideshows here, listicles there — it’s always a matter of conjecture and PR. That’s why the Lexalytics marketing team set out to define the definitive, data-driven ranking of America’s 10 busiest airports. Use this as a resource when planning all your travel and layovers.
The Crucial Piece that NPS Misses, and How to Fill the Gap
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8 m
Net Promoter Score (NPS) is great for a quick view of customer satisfaction and brand health. But NPS can be dangerously misleading. Here’s why.
Airport Series: LAX and Mastering the Final Mile
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6 m
See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big problems with traffic infrastructure.
Voice of Customer Analytics: What, Why and How to Do It
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13 m
Voice of Customer analytics seeks to transform unstructured feedback into usable data.Learn how to build an effective Voice of Customer analytics program that increases revenue and reduces churn via better-informed decision-making.
Research: Context
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16 s
Our Chief Scientist, Paul Barba, introduces a paper from his fellow Lexalytics researchers. The subject matter details how machines might be taught to understand context within natural language.
Airport Series: Seattle-Tacoma and The Angry Customer
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6 m
Seattle-Tacoma International Airport is a small international airport servicing a big international clientele. In this airport series we explore how unraveling one Facebook review leads to wide ranging insights, from staff attitude to bathroom cleanliness and beyond.
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