Net Promoter Score (NPS) is great for a quick view of customer satisfaction and brand health. But NPS can be dangerously misleading. Here’s why.
Airport Series: LAX and Mastering the Final Mile
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6 m
See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big problems with traffic infrastructure.
How to Build A Data-Driven Voice of Customer Program to Increase Revenue and Reduce Churn
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13 m
Data-driven VoC programs are proven to increase lifecycle value and reduce churn. Learn how to build an effective voice of customer program that creates tangible value, while avoiding common data analytics pitfalls.
Research: Context
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16 s
Our Chief Scientist, Paul Barba, introduces a paper from his fellow Lexalytics researchers. The subject matter details how machines might be taught to understand context within natural language.
Airport Series: Seattle-Tacoma and The Angry Customer
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6 m
Seattle-Tacoma International Airport is a small international airport servicing a big international clientele. In this airport series we explore how unraveling one Facebook review leads to wide ranging insights, from staff attitude to bathroom cleanliness and beyond.
Predictive Text Analytics by VOZIQ, 2018 Product of the Year
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2 m
Our star partner VOZIQ has been named 2018 Unified Communications Product of the Year! Let’s look at how VOZIQ delivers breakthrough predictive text analytics using Lexalytics natural language processing.
Airport Series: SFO and Building a Better Delay
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5 m
There’s no doubt that San Francisco International Airport is the gateway to the world’s tech capital. So it’s no surprise the airport likely employs text analytics to guide billion dollar terminal renovations and daily improvements alike. In this installment of the airport series, we see how SFO effectively listens to its customers.
Are We in an AI Hype Bubble? Not Necessarily
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4 m
It could be 20 or 30 years before AI matches humans, researchers now say. But VC firms are still investing billions. Are we in an AI hype bubble?
Airport Series: McCarran and Las Vegas
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6 m
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
3 Surprising AI Applications in Food, Energy and Airlines
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4 m
Artificial intelligence for the food, energy and airline industries? These clever AI applications will surprise and inspire you.
AI is Not Set and Forget
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1 m
Paul Barba sat visited premier data publication KD Nuggets to discuss the importance of maintaining AI models.
When Everything in AI is Unique, How Do You Solve for It?
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1 m
Recently, our Chief Scientist, Paul Barba, explained to Dataversity the perils of relying on a one-size-fits-all AI solution with specific examples from history.
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