People Analytics and Voice of Employee programs take a data-driven approach to improving productivity and reducing turnover by analyzing employee feedback. This article explains what Voice of the Employee is, why it’s valuable and how to do it.
From customization to scalability, there’s a lot to consider when deciding whether to build or buy an NLP or system. In this article we outline the dilemma and explore the pros and cons and costs of both options.
Discover how the top 6 text analytics vendors differ from one another and learn about which platform suits which use case. This comprehensive text analytics guide serves as the who’s who and the what’s what in natural language processing.
Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of Customer is, where to capture it, and how to build an effective Voice of Customer analytics process to increase revenue and reduce customer churn.
Robotic Process Automation (RPA) is moving towards larger, transformational initiatives. As part of that shift, RPA vendors must improve their natural language processing (NLP) capabilities to support trending text analytics use cases. In this article, we explore your options as an RPA vendor looking to add new text analytics and NLP capabilities to your platform.
Paul Barba explains the role of machine learning and AI in natural language processing, how to apply machine learning to solve problems in natural language processing and text analytics, and why a hybrid ML-NLP approach is best.
Robotic Process Automation (RPA) reduces costs and increases profitability by freeing workers to focus on higher-value work. This article explains how text analytics and natural language processing fit into that picture, and why RPA providers looking to add text analytics and NLP into their platform are better-off buying and integrating a solution from an established vendor.
Artificial intelligence has rendered HIPAA obsolete. As AI in healthcare becomes commonplace, data privacy, security and ethical issues are growing. We explored the uses of AI in healthcare, the ethical issues involved, and why experts are raising flags about healthcare data storage and data security practices.
Is saving money on your car insurance reason enough to trade away your privacy? We researched how automakers, insurance companies and advertisers use telematics to collect, analyze and monetize data about your driving habits, and why maybe you shouldn’t be so quick to jump on the telematics bandwagon.