Data-driven VoC programs are proven to increase lifecycle value and reduce churn. Learn how to build an effective voice of customer program that creates tangible value, while avoiding common data analytics pitfalls.
Seattle-Tacoma International Airport is a small international airport servicing a big international clientele. In this airport series we explore how unraveling one Facebook review leads to wide ranging insights, from staff attitude to bathroom cleanliness and beyond.
Our star partner VOZIQ has been named 2018 Unified Communications Product of the Year! Let’s look at how VOZIQ delivers breakthrough predictive text analytics using Lexalytics natural language processing.
There’s no doubt that San Francisco International Airport is the gateway to the world’s tech capital. So it’s no surprise the airport likely employs text analytics to guide billion dollar terminal renovations and daily improvements alike. In this installment of the airport series, we see how SFO effectively listens to its customers.
What’s up with AI hype these days? Top researchers are saying it could be decades before AI matches human intelligence. Yet venture capital companies are still investing billions into AI and machine learning companies. Are we in an AI bubble? Let’s explore.
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
Everyone’s talking about artificial intelligence for healthcare, self-driving cars, and financial services. But what about AI applications for food, energy and airlines? These clever uses of AI will surprise you.
How is an AI like a car? Both can function for a while on their own, but neglect them for too long and you’re in trouble. Just like a car, AI requires maintenance. This week’s AI News & Insights explores the importance of regular AI maintenance and examines some stories of AI failure.