Tech

Industry Packs

With Lexalytics Industry Packs, you get:

  • Up to 10% increase in sentiment accuracy
  • Precise and relevant topic detection
  • Industry-specific entity extraction
  • Improved intention detection

Our industry packs are available to Salience, Semantria and Spotlight customers.

Industry Packs are pre-built tuning configurations designed to understand industry-specific words and phrases. Industry Packs are available for English language configurations with a few also available in other languages.

Industry Packs improve the results of your analysis with a fraction of the labor of traditional tuning. In addition, you can increase them further by adding your own vocabularies, taxonomies, and making micro-adjustments as needed.

Hotels

Monitor consumer feedback and intentions in areas such as rooms, staff, service, and food

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Restaurants

Whether a chain or fine dining, stay on top of diner sentiment towards food and service

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Retail

Hear what's going on as customers interact with staff, products, and locations throughout their shopping experience.

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Pharma

Medications, symptoms, conditions, diseases, dosages, anatomical terms, specialties, plus 250 ICD-10 codes mapped to normalized names

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Voice of Employee

How do employees think about management, benefits, opportunities, work-life balance, and more.

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Additional Packs

New and upcoming industry packs aimed at providing you even more specific pre-built configurations.

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Hotels

Industry: Hospitality | Application: VoC

Sentiment

21000+ phrases

Topics

198 queries

Entities

668 entities: Hotels, Loyalty programs, Booking sites, Review sites

Intentions

Recommends Quits

Taxonomy

Yes

Restaurants

Industry: Hospitality | Application: VoC

Sentiment

19000+ phrases

Topics

86 queries

Entities

1500+ entities, 100 major restaurant chains, 240 4 & 5 star restaurants, 1480 menu items

Intentions

Recommends Quits

Taxonomy

Yes

Retail

Industry: Retail | Application: VoC

Sentiment

4800+ phrases

Topics

158 queries

Entities

100+ entities: Major E-Commerce Sites, Payment and Shipping Services, Loyalty programs

Intentions

Buy Quit Recommend Discourage

Taxonomy

Yes

Pharma

Healthcare / Pharma / VOC

Sentiment

24000+ phrases

Topics

N/A

Entities

3800+ entities: Medications, Symptoms, Conditions, Diseases, Dosages, Anatomical terms, Health Practitioner, Specialties, 250 ICD-10 Codes, mapped to normalized names of Diseases/Conditions

Intentions

N/A

Taxonomy

No

Voice of Employee

Industry: Business | Application: VOE

Sentiment

23000+ phrases

Topics

185 queries

Entities

N/A

Intentions

N/A

Taxonomy

Yes

Additional Packs

Accounting

Agricultural

Airlines

Automotive

Automotive Repair

Banking

Credit Card

E-Commerce

Energy

Financial

Health

Insurance – Automotive

Insurance – Commercial

Insurance – Health

Legal

Manufacturing

Postal

Restaurant – Fast Casual

Restaurant – Full Service

Retail

Streaming

Technology

Telecommunications

Veterinary