Customer Experience Management

Don’t Crash and Burn with Your Chatbots

Chatbots have made the leap from fun toy project to cutting-edge business proposition. Here are some best practices to...

Airport

Airport Series: LAX and Mastering the Final Mile

See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big...

Airport

Airport Series: Seattle-Tacoma and The Angry Customer

Seattle is a big city, at least in terms of its reach. It gave birth to Starbucks and Grunge; it plays the...

Airport

Airport Analytics: SFO and Building a Better Delay

San Francisco International Airport is the gateway to the world's tech capital. In this installment of our airport...

Airport

Airport Series: McCarran and Las Vegas

When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the...

Airport

Airport Series: JFK And Planning For The Future

JFK International Airport is about to undergo a massive renovation. To understand what JFK should change and why, we...

Natural Language Processing

Natural Language Processing in 5 Minutes

What is natural language processing? And what does it mean for you, me and your drunk friend? Seth Redmore explains the...

Insights

Cambridge Analytica: Big Data Changing How You Act, Bigly

The Cambridge Analytica Files have ripped open the conversation around data analytics, privacy, and marketing. In this...

Technology

Hyperparameter Theft!

Hyperparameter optimization is akin to a secret ingredient in Willy Wonka's Chocolate Factory. And, much like Arthur...

Social Media

Emoji Speak Louder Than Words

We've updated our lexicon to come into compliance with Emoji 11.0, the 2018 update from the Unicode Consortium. Our...

Airport

Airport Series: Denver International Airport and the Illuminati

Is Denver International Airport a haven for secret Illuminati ceremonies? You might think so by looking at an analysis...

Special Interest

Agatha Christie, Nuns, and Alzheimer’s

What do 678 nuns, Agatha Christie, and a grey cat have in common? In this article, our COO, Tim, explores how text...