Hospitality Technology


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Technology – Industry Packs

An overview of Lexalytics Industry packs for hospitality, hotels, restaurants, airlines, healthcare, pharma, and voice of customer.


A high-level explanation of the importance of context in text mining, and how Lexalytics determines context.

Lexalytics Blog

Voice of Customer Analytics: What, Why and How to Do It

Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of Customer is, where to capture it, and how to build an effective Voice of Customer analytics process to increase revenue and reduce customer churn.


Vacation Season Is Sentiment Season For Hospitality Industry

August is get-away month, so the hospitality industry should start gearing up for what happens when all those travelers get back home….and start to record their impressions of the properties at which they stayed across the social media landscape

Press Releases

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