Data analyst teams use the Lexalytics Intelligence Platform to drive a range of business intelligence programs across industries.

customer experience management

Customer Experience Management (CXM)
reduce churn, increase sales

Analyze thousands of surveys, comments, and reviews in the time it takes to pour your morning coffee. Get back to your desk and know who and what customers are discussing, what they’re saying, and how they feel about those subjects. Understand customer pain points on an intimate level. Qualify their experiences, then use that information to:

  • Address problem areas in your buyer’s journey
  • Streamline support services
  • Identify opportunities for up-selling
  • Reduce customer churn, generate repeat business
voice of customer

Voice of Customer (VoC)
grow market share, build loyalty

Let your customers speak for themselves. Analyze thousands of social media comments, online reviews, and free-text survey responses in minutes. Hear what they’re saying in their own words. Understand exactly how customers feel, and why they feel that way. Leverage that information to:

  • Grow your market share and presence
  • Build customer loyalty and improve retention
  • Deliver innovative products in less time
  • Perfect your go-to-market strategy
social media monitoring

Social Media Monitoring (SMM)
grow brand awareness

Lexalytics powers 7 of the top 10 Social Media Monitoring solutions. Businesses around the world leverage our text solutions to paint a picture of how their brand is viewed. We give you the speed and power to process millions of tweets and comments in minutes. Use that ability to:

  • Monitor consumer sentiment in real-time and over time
  • Catch trending topics before they go viral
  • Identify problems before they blow up
  • Capitalize on hype cycles to grow brand awareness
voice of employee

Workforce Analytics & Voice of Employee
"crazy" good or bad?

If an employee calls their manager "crazy" in an anonymous survey, how do you know if they mean crazy good or crazy bad? And how long would it take you to read 10,000 surveys by hand? A Lexalytics text solution can show you in minutes how employees feel about their companies, managers, and work environments. Plus, we give you the context you need to understand exactly why they feel that way.

Don’t see your application here? Not to worry. Our natural language processing tools are easy to customize to your unique data challenge. Why not contact us to talk about you?

Or call us at 1-800-377-8036