Tech

Industry Packs

With Lexalytics Industry Packs, you get:

  • Up to 10% increase in sentiment accuracy
  • Precise and relevant topic detection
  • Industry-specific entity extraction
  • Improved intention detection

All industry packs are available to Semantria and Spotlight customers. Select packs are available to Salience customers.

Industry Packs are pre-built tuning configurations designed to understand industry-specific words and phrases. Industry Packs are available for English language configurations with a few also available in other languages.

Industry Packs improve the results of your analysis with a fraction of the labor of traditional tuning. In addition, you can increase them further by adding your own vocabularies, taxonomies, and making micro-adjustments as needed.

Hotels

Monitor consumer feedback and intentions in areas such as rooms, staff, service, and food

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Restaurants

Whether a chain or fine dining, stay on top of diner sentiment towards food and service

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Retail

Hear what's going on as customers interact with staff, products, and locations throughout their shopping experience.

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Pharma

Medications, symptoms, conditions, diseases, dosages, anatomical terms, specialties, plus 250 ICD-10 codes mapped to normalized names

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Voice of Employee

How do employees think about management, benefits, opportunities, work-life balance, and more.

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Additional Packs

New and upcoming industry packs aimed at providing you even more specific pre-built configurations.

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Hotels

Industry: Hospitality | Application: VoC

Sentiment

21000+ phrases

Topics

198 queries

Entities

668 entities: Hotels, Loyalty programs, Booking sites, Review sites

Intentions

Recommends Quits

Taxonomy

Yes

Restaurants

Industry: Hospitality | Application: VoC

Sentiment

19000+ phrases

Topics

86 queries

Entities

1500+ entities, 100 major restaurant chains, 240 4 & 5 star restaurants, 1480 menu items

Intentions

Recommends Quits

Taxonomy

Yes

Retail

Industry: Retail | Application: VoC

Sentiment

4800+ phrases

Topics

158 queries

Entities

100+ entities: Major E-Commerce Sites, Payment and Shipping Services, Loyalty programs

Intentions

Buy Quit Recommend Discourage

Taxonomy

Yes

Pharma

Healthcare / Pharma / VOC

Sentiment

24000+ phrases

Topics

N/A

Entities

3800+ entities: Medications, Symptoms, Conditions, Diseases, Dosages, Anatomical terms, Health Practitioner, Specialties, 250 ICD-10 Codes, mapped to normalized names of Diseases/Conditions

Intentions

N/A

Taxonomy

No

Voice of Employee

Industry: Business | Application: VOE

Sentiment

23000+ phrases

Topics

185 queries

Entities

N/A

Intentions

N/A

Taxonomy

Yes

Additional Packs

Accounting

Agricultural

Australian Superannuation

Airlines

Auto Dealership

Automotive

Automotive Repair

Banking

Banking Financial

Call Center

Call Center Utility

Car Rental

Convenience Store

Credit Card

Diversity Equity Inclusion

E-Commerce

Employee Engagement

Energy

Finance News

Financial Services

Food Fast Casual

Food Full Service

Food Quick Service

General Industry

Grocery

Health

Hospital

Hospitality

Insurance – All

Insurance – Automotive

Insurance – Commercial

Insurance – Health

Legal

Leisure Activities

Manufacturing

Pharmacy

Postal

Retail

Retail – Apparel

Streaming

Tech Hardware

Technology

Telecommunications

Veterinary