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Press Releases

Lexalytics® Releases New Text Analytics Software for Retailers to Improve Online Shopping Experience

The Lexalytics eCommerce Industry Pack Analyzes Customer Feedback to Identify Site Challenges and Opportunities Boston, MA—June 15, 2017Lexalytics®, the leader in cloud and on-prem text analytics solutions, announced today the eCommerce Industry Pack, a specialized version of the company’s text analytics software. The eCommerce Industry Pack is engineered to help online retailers enhance the customer […]

The Lexalytics eCommerce Industry Pack Analyzes Customer Feedback to Identify Site Challenges and Opportunities

Boston, MAJune 15, 2017

Lexalytics®, the leader in cloud and on-prem text analytics solutions, announced today the eCommerce Industry Pack, a specialized version of the company’s text analytics software. The eCommerce Industry Pack is engineered to help online retailers enhance the customer experience, including checkout and payments, shipping and delivery, and the site’s overall shopping performance.

The eCommerce Industry Pack leverages Lexalytics’ deep experience in developing natural language processing (NLP), machine learning (ML) and artificial intelligence technologies to gain insights from large volumes of data. Retailers and social media marketers can quickly analyze feedback from sources such as online comment sessions, customer surveys, product reviews, social media and call logs to uncover correlations that aren’t obvious to humans. For example, if a marketer receives negative customer feedback around the holiday shopping season related to shipping and delivery issues, were the majority of those comments about a particular shipping carrier? Retailers using the eCommerce Industry Pack can quickly examine that information to determine what might be happening with that carrier.

“As the eCommerce industry continues to boom and mature, marketers need an easy way to analyze the deluge of data around customer experience to ensure their site is more efficient, easier to use and more interesting than any of the latest crop of ‘exciting’ startups. We can help them ensure that any issues are quickly addressed while they’re still manageable, well before they get to the point that customers and careers are adversely affected,” said Jeff Catlin, CEO of Lexalytics. “The eCommerce Industry Pack is our latest offering to help customers in specific vertical industries get valuable insights, right out of the box.”

The eCommerce Industry Pack contains over 100 eCommerce-specific entities, including the names of major eCommerce sites, payment and shipping services, and loyalty programs. The pack also includes more than 4,800 sentiment phrases drawn from original eCommerce feedback straight from customers. In a test of over 1,000 documents, the Lexalytics eCommerce Industry Pack achieved 87 percent overall agreement with human annotators, far surpassing the gold standard at which humans agree of approximately 80 percent. In addition, Lexalytics offers complex intention analysis for eCommerce, identifying whether someone intends to buy, sell, quit or recommend a product or service. In doing so, Lexalytics empowers the company or sales team with immediately actionable information on the state of important leads – the lifeblood of any company.

The Lexalytics eCommerce Industry Pack is now available for Lexalytics’ on-premise Salience® and SaaS Semantria® platforms. For more, please visit https://www.lexalytics.com/technology/industry-packs or contact sales@lexalytics.com.

About Lexalytics®

Processing billions of unstructured documents every day globally, Lexalytics is the industry leader in translating text into profitable decisions. Lexalytics deploys state-of –the-art cloud and on-prem text and sentiment analysis technologies that transform customers’ thoughts and conversations into actionable insights. The on-premise Salience® and SaaS Semantria® platforms are implemented in a variety of industries for social media monitoring, reputation management and voice of the customer programs. Based in Boston, MA, Lexalytics has offices in the US and Canada. For more information, please visit www.lexalytics.com, email sales@lexalytics.com or call 1-617-249-1049. Follow Lexalytics on Twitter, Facebook, and LinkedIn.

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Other Press Releases

2017-10-24 Lexalytics® Recognized in Gartner 2017 Hype Cycles for Data Science and Machine Learning, Analytics and Business Intelligence, Imaging and Print Services and Life Science Research and Development
2017-06-15 Lexalytics® Releases New Text Analytics Software for Retailers to Improve Online Shopping Experience
2017-04-05 New Software from Lexalytics® Helps Human Resources Departments Design More Effective Voice of the Employee Programs
2017-01-25 Lexalytics® Unveils Magic Machines™ AI Labs to Drive Innovation in Building and Managing Artificial Intelligence
2016-11-02 Lexalytics’ New Survey Analysis Tool for Customer Loyalty/Sales
2016-10-14 Lexalytics Improves Text Analytics with New Machine Learning
2016-08-01 Semantria Text Analytics Platform Available on Microsoft Azure
2016-07-20 Lexalytics® Simplifies Pharmaceutical Market Research and VOC
2016-07-08 Lexalytics® to Present on NLML at Sentiment Analysis Symposium
2016-04-06 Lexalytics® NLP & Sentiment Analysis for Android™ Social Media
2016-01-26 Lexalytics® Brings Text and Sentiment Analytics to Mac®
2015-12-15 Lexalytics®’ Text Analytics Software Airlines Industry Pack
2015-12-03 Lexalytics®,Text Analytics Presenters Gilbane Conf. 2015
2015-11-23 Lexalytics® Adds Polish Language Support
2015-10-21 Lexalytics® Hospitality/Restaurant Industry Packs Simplify CEM
2015-09-29 Lexalytics Adds Danish, Norwegian and Swedish
2015-06-03 Lexalytics® Enhances Feature-Rich Salience® Analytics Software
2015-05-12 Lexalytics® Unveils Text Mining and Sentiment Analysis Wizard
2015-04-23 Lexalytics to Present at Text by the Bay Conference
2015-04-15 Lexalytics’ Adds Arabic, Russian, and Dutch
2014-12-08 Lexalytics Adds to Text Analytics, Includes Intention Analysis
2014-11-06 Lexalytics Launches Pain-Free Text Mining Customization
2013-10-23 Lexalytics Announces Availability of Salience in Chinese
2013-09-04 Lexalytics to Sponsor Brighton Data Storytelling Hackathon
2013-06-20 Lexalytics Announces Availability of Salience 5.1.1
2013-04-25 Semantria & Lexalytics Give API Access for Viafoura Hackathon
2012-11-08 Lexalytics Announces Portuguese Native Phrase-Based Sentiment
2012-10-17 Lexalytics Announces Spanish Native Phrase-Based Sentiment
2012-06-14 HStreaming & Lexalytics Deliver Text Analytics for Big Data
2012-06-12 Lexalytics & FutureEverything Capture Opinion of 2012 Olympics
2012-05-31 Lexalytics Announces Speakers for Upcoming User Conference
2012-05-31 Angoss Software and Lexalytics Form Partnership
2012-04-04 Lexalytics Powers New Bitly Reputation Monitoring Service
2011-04-12 Lexalytics Announces Salience 5.0
2011-03-07 MediaVantage & Lexalytics Offer Multi-Lang Sentiment Analysis
2010-12-07 Lexalytics Predicts 2011 Text/Sentiment Analysis Market
2010-11-29 DataSift Taps Lexalytics to Help “Tune Your Data”
2010-09-20 Lexalytics Unveils Sentiment Analysis of Emoticons, Acronyms
2010-06-30 Lexalytics Releases Salience 4.3
2010-05-24 Lexalytics Expands into New Markets
2010-05-16 Lexalytics Moves to Boston
2010-05-04 bit.ly to Join Lexalytics at 6th Text Analytics Summit
2010-03-23 Lexascope Web Service for Social Media/Sentiment Analysis
2010-03-09 Lexalytics Discusses Text & Sentiment Analysis Trends
2009-10-20 Lexalytics, Inc. Joins Endeca Extend Partner Program
2009-06-24 Lexalytics to Provide Text Analytics for First Coverage
2009-04-05 Lexalytics’ Salience 4.1 with Entity Management Toolkit
2008-10-21 Salience 4.0 With Improved Entity Extraction/Sentiment Scoring
2008-10-09 Lexalytics Unveils The “ExecDex” Who’s Hot Ranking System
2008-10-01 Lexalytics Hires VP of Engineering
2008-09-21 Market Intelligence Co’s Use Lexalytics Sentiment Analysis
2008-09-07 Lexalytics signs Conversition and mBLAST
2008-09-02 Market Intelligence Tool Harnesses Text Analytics
2008-07-27 Infonic Merges its Text Analytics Business with Lexalytics
2008-05-19 Lexalytics Named 2008 MITX Technology Awards Finalist
2008-03-16 CEO, Jeff Catlin, New Communications Forum 2008 Speaker
2008-02-25 2008 Presidential Campaign Blog Sentiment Survey
2008-01-14 SmartBrief to Integrate Lexalytics Classification Solution