Hospitality

Revinate Switches to Lexalytics to Turn Guest Data Into Revenue

Revinate helps hospitality providers turn guest data into revenue by enhancing performance and...

How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19

(originally posted on Customer Think) COVID-19 has had an extensive impact on the hospitality industry....

Voice of Customer Analytics: What, Why and How to Do It

Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...

9 Novel Natural Language Processing Applications in Business

How are real business actually using natural language processing? In this blog post we explore 9 interesting business...

Customer Feedback Analytics in Hospitality: Full Guide

We analyzed 50,000 TripAdvisor reviews of Best Western to demonstrate the value of customer feedback analytics in...

Improve Your Hospitality Analytics with Text Analytics & NLP

Hospitality analytics with text analytics and natural language processing (NLP) transforms customer feedback into...