Revinate Reinvents the Guest Experience Using Guest Data
ACTIVE CLIENTS: 30,000+
INDUSTRY: Hospitality and Hotel Management
MISSION: To help hotels and hospitality providers make the most of every guest
Revinate helps hospitality providers turn guest data into revenue by enhancing performance and scalability. More than 30,000 leading hotels around the world rely on Revinate to measure online presence, analyze consumer feedback and reinvent the guest experience to keep people coming back for more. Initially, Revinate used another text analytics provider to analyze the sentiment of surveys, reviews and social media. But Revinate’s meteoric growth demanded more customizability and scalability. Searching for alternatives, Revinate reached out to Lexalytics.
The support from the team at Lexalytics was
outstanding; they made a very complex project seem simple.
With their partnership, we met our goals on time, delivered the best
possible product, and we are now set up to ensure continued success.–Matt Zarem, Senior Director of Product, Revinate
Revinate Switches to Lexalytics Semantra
Revinate needed to ensure a smooth switch over to Lexalytics on a tight deadline. Working with the Lexalytics Professional Services team, Revinate successfully and easily ported all of their customizations into Semantria:
• Over 2,700 Categories
• 100 Topics for Restaurants
• 200 Topics for Hotels
• 9 Languages
Together, we helped Revinate achieve the transition within deadline and with little service disruption. Today, through Semantria, Revinate gives their customers the ability to measure consumer sentiment in key categories, such as rooms, staff, service, and food. Semantria’s customizability lets Revinate’s users create lists of custom topics, follow trending topics as they evolve, and compare sentiment scores across multiple organization-specific metrics.
Lexalytics processes billions of words every day, globally, for data analytics companies and enterprise data analyst teams that need to tell powerful stories from text data. The company’s Salience®, Semantria® and Lexalytics Intelligence Platform™ products combine natural language processing with artificial intelligence to transform text in all its forms into usable data. Lexalytics solutions can be deployed on premises, in the cloud or within hybrid cloud infrastructure to reveal context-rich patterns and insights for voice of customer, voice of employee, customer experience management, market research, social listening, news monitoring and other business intelligence programs. For more information, please visit www.lexalytics.com, email sales(at)lexalytics(dot)com or call 1-617-249-1049. Follow Lexalytics on Twitter, Facebook, and LinkedIn.