How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19
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How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19
Customer Experience Management

How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19

(originally posted on Customer Think) COVID-19 has had an extensive impact on the hospitality industry....

AI In Financial Services: Three Current And Emerging Applications
Lexalytics

AI In Financial Services: Three Current And Emerging Applications

While the impact of artificial intelligence (AI) is a bit of a mixed bag in a number of industries, we’re seeing some...

Voice of Customer Analytics: What, Why and How to Do It
Customer Experience Management

Voice of Customer Analytics: What, Why and How to Do It

Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...

The Crucial Piece that NPS Misses, and How to Fill the Gap
Customer Experience Management

The Crucial Piece that NPS Misses, and How to Fill the Gap

Net Promoter Score (NPS) is great for a quick view of customer satisfaction and brand health. But NPS can be...

Customer Feedback Analytics in Hospitality: Full Guide
Analysis

Customer Feedback Analytics in Hospitality: Full Guide

We analyzed 50,000 TripAdvisor reviews of Best Western to demonstrate the value of customer feedback analytics in...

Improve Your Hospitality Analytics with Text Analytics & NLP
Customer Experience Management

Improve Your Hospitality Analytics with Text Analytics & NLP

Hospitality analytics with text analytics and natural language processing (NLP) transforms customer feedback into...

Airport Series: LAX and Mastering the Final Mile
Airport

Airport Series: LAX and Mastering the Final Mile

See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big...

Airport Analytics: SFO and Building a Better Delay
Airport

Airport Analytics: SFO and Building a Better Delay

San Francisco International Airport is the gateway to the world's tech capital. In this installment of our airport...

Airport Series: McCarran and Las Vegas
Airport

Airport Series: McCarran and Las Vegas

When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the...

Airport Series: Atlanta and Wayfinding
Airport

Airport Series: Atlanta and Wayfinding

Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its "plane train" is the...

Analyzing Airport Reviews Using Natural Language Processing
Airport

Analyzing Airport Reviews Using Natural Language Processing

We used cutting-edge natural language processing (NLP) and sentiment analysis software to analyze thousands of...