Voice of Customer Analytics: What, Why and How to Do It
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Voice of Customer Analytics: What, Why and How to Do It
Customer Experience Management

Voice of Customer Analytics: What, Why and How to Do It

Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...

9 Novel Natural Language Processing Applications in Business
Airport

9 Novel Natural Language Processing Applications in Business

How are real business actually using natural language processing? In this blog post we explore 9 interesting business...

Airport Series: LAX and Mastering the Final Mile
Airport

Airport Series: LAX and Mastering the Final Mile

See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big...

Airport Analytics: SFO and Building a Better Delay
Airport

Airport Analytics: SFO and Building a Better Delay

San Francisco International Airport is the gateway to the world's tech capital. In this installment of our airport...

Airport Series: McCarran and Las Vegas
Airport

Airport Series: McCarran and Las Vegas

When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the...

Airport Series: JFK And Planning For The Future
Airport

Airport Series: JFK And Planning For The Future

JFK International Airport is about to undergo a massive renovation. To understand what JFK should change and why, we...

Airport Series: Denver International Airport and the Illuminati
Airport

Airport Series: Denver International Airport and the Illuminati

Is Denver International Airport a haven for secret Illuminati ceremonies? You might think so by looking at an analysis...

Airport Series: Dallas/Fort Worth and The Dirty Secret
Airport

Airport Series: Dallas/Fort Worth and The Dirty Secret

In our fourth airport analysis, we turn to Dallas/Fort Worth International Airport in Texas. As the fourth busiest...

Airport Series: Chicago And Viral Reputation Management
Airport

Airport Series: Chicago And Viral Reputation Management

In this installment of the airport series, we turn to Chicago O'Hare. ORD is still feeling repercussions after a viral...

Airport Series: Charlotte and Customer Complaints
Airport

Airport Series: Charlotte and Customer Complaints

Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance...

Airport Series: Atlanta and Wayfinding
Airport

Airport Series: Atlanta and Wayfinding

Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its "plane train" is the...