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![5 Industries Taking Advantage of Text Analytics](https://www.lexalytics.com/wp-content/uploads/2022/04/5-Industries.png)
Customer Experience Management
5 Industries Taking Advantage of Text Analytics
Text analytics, also called text mining, has countless applications. Businesses are taking advantage of text analytics...
Customer Experience Management
How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19
(originally posted on Customer Think) COVID-19 has had an extensive impact on the hospitality industry....
![Voice of Customer Analytics: What, Why and How to Do It](https://www.lexalytics.com/wp-content/uploads/2022/04/butter-churn.png)
Insights
Voice of Customer Analytics: What, Why and How to Do It
Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...
![9 Novel Natural Language Processing Applications in Business](https://www.lexalytics.com/wp-content/uploads/2022/04/nine.png)
Airport
9 Novel Natural Language Processing Applications in Business
How are real business actually using natural language processing? In this blog post we explore 9 interesting business...
![The Crucial Piece that NPS Misses, and How to Fill the Gap](https://www.lexalytics.com/wp-content/uploads/2022/04/bricks.png)
Customer Experience Management
The Crucial Piece that NPS Misses, and How to Fill the Gap
Net Promoter Score (NPS) is great for a quick view of customer satisfaction and brand health. But NPS can be...
![Customer Feedback Analytics in Hospitality: Full Guide](https://www.lexalytics.com/wp-content/uploads/2022/04/bell-1.png)
Analysis
Customer Feedback Analytics in Hospitality: Full Guide
We analyzed 50,000 TripAdvisor reviews of Best Western to demonstrate the value of customer feedback analytics in...
![Improve Your Hospitality Analytics with Text Analytics & NLP](https://www.lexalytics.com/wp-content/uploads/2022/04/hotel.png)
Customer Experience Management
Improve Your Hospitality Analytics with Text Analytics & NLP
Hospitality analytics with text analytics and natural language processing (NLP) transforms customer feedback into...
![Don’t Crash and Burn with Your Chatbots](https://www.lexalytics.com/wp-content/uploads/2022/04/tay-1.png)
Customer Experience Management
Don’t Crash and Burn with Your Chatbots
Chatbots have made the leap from fun toy project to cutting-edge business proposition. Here are some best practices to...
![Airport Series: McCarran and Las Vegas](https://www.lexalytics.com/wp-content/uploads/2022/04/Las-Vegas-3.png)
Airport
Airport Series: McCarran and Las Vegas
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the...
![Analyzing Airport Reviews Using Natural Language Processing](https://www.lexalytics.com/wp-content/uploads/2022/04/Airports.png)
Airport
Analyzing Airport Reviews Using Natural Language Processing
We used cutting-edge natural language processing (NLP) and sentiment analysis software to analyze thousands of...
![Salience and You](https://www.lexalytics.com/wp-content/uploads/2022/04/semantria.png)
Insights
Salience and You
Text analytics is the key to gaining insights from feedback. Our solution, Salience, helps companies hear the voice of...