Lexalytics®’ Text Analytics Software Airlines Industry Pack
Lexalytics®, the leader in cloud and on-prem text analytics solutions, announced today the Airlines Industry Pack, a version of its text analytics software honed to meet the specific needs of customer experience management and social media marketing professionals working in the airlines industry.
Improve Customer Satisfaction by Delivering Immediate and Actionable Insights
The Airlines Industry Pack includes over 130 different categories, such as Booking, Staff, Check-in, Seating, Safety, Customer Service and the In-flight experience, related to air travel for easy categorization of customer feedback, and 675 airline-specific entities, including the names of all the airlines and the various ways to which they’re referred, to understand competitive performance. The Airlines Industry Pack also delivers more than a 10 percent increase in sentiment analysis agreement with humans, approaching the same ability a human has to accurately assess the true meaning behind a piece of written text.
“The Lexalytics Airlines Industry Pack comes on the heels of the industry-specific versions of our analytics software we released for hospitality and restaurant brands, completing the travel trifecta,” said Jeff Catlin, CEO, Lexalytics. “Airlines can now gain actionable insights from their data quicker and more easily than ever before.” In addition, Lexalytics is the only analytics provider that will be offering complex intention analysis for airlines based on consumer feedback, identifying whether someone intends to buy,
sell, quit or recommend a brand’s product or service. Unlike other providers, Lexalytics will tell you not just that there is an intention, but who is the intender, what is the intention, and what is the object of the intention.
The Lexalytics Airlines Industry Pack is now available for Lexalytics’ on-premise Salience® and SaaS Semantria® platforms. For more, please visit https://www.lexalytics.com/technology/features.
Lexalytics processes billions of words every day, globally, for data analytics companies and enterprise data analyst teams that need to tell powerful stories from text data. The company’s Salience®, Semantria® and Lexalytics Intelligence Platform™ products combine natural language processing with artificial intelligence to transform text in all its forms into usable data. Lexalytics solutions can be deployed on premises, in the cloud or within hybrid cloud infrastructure to reveal context-rich patterns and insights for voice of customer, voice of employee, customer experience management, market research, social listening, news monitoring and other business intelligence programs. Based in Boston, Lexalytics has offices in the United States and Canada. For more information, please visit www.lexalytics.com, email sales(at)lexalytics(dot)com or call 1-617-249-1049. Follow Lexalytics on Twitter, Facebook, and LinkedIn.