text analytics

Technology

Build vs Buy: Text Analytics & NLP

From customization to scalability, there's a lot to consider when deciding whether to build or buy an NLP or system. In...

Insights

Voice of Customer Analytics: What, Why and How to Do It

Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...

Insights

Cloud or On Premise for Data Analytics: How to Choose

These 4 factors are driving big names back to private cloud or on premise implementations for data storage and...

Artificial Intelligence

Machine Learning Micromodels: More Data is Not Always Better

Machine learning micromodels reduce the challenges of sourcing and annotating data while delivering better precision...

Customer Experience Management

Improve Your Hospitality Analytics with Text Analytics & NLP

Hospitality analytics with text analytics and natural language processing (NLP) transforms customer feedback into...

Airport

Airport Analytics: SFO and Building a Better Delay

San Francisco International Airport is the gateway to the world's tech capital. In this installment of our airport...

Airport

Airport Series: McCarran and Las Vegas

When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the...

Natural Language Processing

Natural Language Processing in 5 Minutes

What is natural language processing? And what does it mean for you, me and your drunk friend? Seth Redmore explains the...

Special Interest

Agatha Christie, Nuns, and Alzheimer’s

What do 678 nuns, Agatha Christie, and a grey cat have in common? In this article, our COO, Tim, explores how text...

Airport

Airport Series: Atlanta and Wayfinding

Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its "plane train" is the...