Learn how to build an effective Voice of Customer analytics program that increases revenue and reduces churn via better-informed decision-making.
Predictive Text Analytics by VOZIQ, 2018 Product of the Year
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Our star partner VOZIQ has been named 2018 Unified Communications Product of the Year! Let’s look at how VOZIQ delivers breakthrough predictive text analytics using Lexalytics natural language processing.
Airport Series: SFO and Building a Better Delay
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There’s no doubt that San Francisco International Airport is the gateway to the world’s tech capital. So it’s no surprise the airport likely employs text analytics to guide billion dollar terminal renovations and daily improvements alike. In this installment of the airport series, we see how SFO effectively listens to its customers.
Airport Series: McCarran and Las Vegas
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When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
Cloud or On Premise for Data Analytics: How to Choose
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5 m
These 4 factors are driving big names back to private cloud or on premise implementations for data storage and analytics. Should you move, too?
The EContent 2018 Trendsetting Awards
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EContent announced their 2018 Trendsetting Products! We’re honored to see Lexalytics AI Assembler, our latest product, mentioned on the list. Check out this article to see how AI Assembler will change the space.
Agatha Christie, Nuns, and Alzheimer’s
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3 m
What do 678 nuns, Agatha Christie, and a grey cat have in common? In this article, our COO, Tim, explores how text analytics and linguistic density could detect the onset of Alzheimer’s Disease.
Airport Series: Atlanta and Wayfinding
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6 m
Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.
Analyzing Airport Reviews Using Natural Language Processing
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We used cutting-edge natural language processing (NLP) and sentiment analysis software to analyze thousands of airport reviews. Here’s what we found.
A Better Analytics Platform for Hospitality
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4 m
Learn how hospitality providers can get better data and insights by using business intelligence tools with AI and natural language processing.
Natural Language Processing in 5 Minutes
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What is natural language processing? And what does it mean for you, me and your drunk friend? Seth Redmore explains the fundamental concepts of NLP in 5 minutes or fewer.
Build or Buy for Text Analytics & Natural Language Processing?
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7 m
From customization to scalability, there’s a lot to consider when deciding whether to build or buy text mining software. In this article we outline the dilemma and explore the pros and cons and costs of both options.
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