Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of Customer is, where to capture it, and how to build an effective Voice of Customer analytics process to increase revenue and reduce customer churn.
Build vs Buy: Text Analytics & NLP
on
9 m
From customization to scalability, there’s a lot to consider when deciding whether to build or buy an NLP or system. In this article we outline the dilemma and explore the pros and cons and costs of both options.
Cloud or On Premise for Data Analytics: How to Choose
on
5 m
These 4 factors are driving big names back to private cloud or on premise implementations for data storage and analytics. Should you move, too?
Machine Learning Micromodels: More Data is Not Always Better
on
6 m
Machine learning micromodels reduce the challenges of sourcing and annotating data while delivering better precision and accuracy than macromodels.
Improve Your Hospitality Analytics with Text Analytics & NLP
on
4 m
Hospitality analytics with text analytics and natural language processing (NLP) transforms customer feedback into revenue through useful data and insights.
Predictive Text Analytics by VOZIQ, 2018 Product of the Year
on
2 m
Our star partner VOZIQ has been named 2018 Unified Communications Product of the Year! Let’s look at how VOZIQ delivers breakthrough predictive text analytics using Lexalytics natural language processing.
Airport Analytics: SFO and Building a Better Delay
on
5 m
San Francisco International Airport is the gateway to the world’s tech capital. In this installment of our airport review analytics series, we see how SFO effectively listens to its customers to guide billion dollar terminal renovations and make daily improvements.
Airport Series: McCarran and Las Vegas
on
6 m
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
Natural Language Processing in 5 Minutes
on
4 m
What is natural language processing? And what does it mean for you, me and your drunk friend? Seth Redmore explains the fundamental concepts of NLP in 5 minutes or fewer.
Agatha Christie, Nuns, and Alzheimer’s
on
3 m
What do 678 nuns, Agatha Christie, and a grey cat have in common? In this article, our COO, Tim, explores how text analytics and linguistic density could detect the onset of Alzheimer’s Disease.
Airport Series: Atlanta and Wayfinding
on
6 m
Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.
Or call us at 1-800-377-8036