Few acronyms generate as visceral a reaction as “LAX.” In this penultimate installment of the airport series, we explore how NLP is used to identify and address specific issues inherent to airport infrastructure.
Data-driven VoC programs are proven to increase lifecycle value and reduce churn. Learn how to build an effective voice of customer program that creates tangible value, while avoiding common data analytics pitfalls.
Our star partner VOZIQ has been named 2018 Unified Communications Product of the Year! Let’s look at how VOZIQ delivers breakthrough predictive text analytics using Lexalytics natural language processing.
There’s no doubt that San Francisco International Airport is the gateway to the world’s tech capital. So it’s no surprise the airport likely employs text analytics to guide billion dollar terminal renovations and daily improvements alike. In this installment of the airport series, we see how SFO effectively listens to its customers.
From customization to scalability, there’s a lot to consider when deciding whether to build or buy text mining software. In this article we outline the dilemma and explore the pros and cons and costs of both options.