Data-driven VoC programs are proven to increase lifecycle value and reduce churn. Learn how to build an effective voice of customer program that creates tangible value, while avoiding common data analytics pitfalls.
Agatha Christie, Nuns, and Alzheimer’s
on
3 m
What do 678 nuns, Agatha Christie, and a grey cat have in common? In this article, our COO, Tim, explores how text analytics and linguistic density could detect the onset of Alzheimer’s Disease.
Airport Series: Chicago And Viral Reputation Management
on
5 m
In this installment of the airport series, we turn to Chicago O’Hare. ORD is still feeling repercussions after a viral incident from early 2017 rocked its customer base. This PR nightmare emphasizes an important role of text analytics as an agent of brand management.
Airport Series: Atlanta and Wayfinding
on
6 m
Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.
Analyzing Airport Reviews Using Natural Language Processing
on
4 m
We used cutting-edge natural language processing (NLP) and sentiment analysis software to analyze thousands of airport reviews. Here’s what we found.
Salience 6.2 is Here
on
2 m
What’s on offer for 6.2, our newest Salience update? Read this to get all the details on why Salience is better than ever before and how its still breaking boundaries in data science.
Text Analytics Soars Higher & Higher
on
1 m
The text analytics market is growing at lightning speed. Here’s what we can expect from the next eight years.
The Media versus Hillary—Part II
on
3 m
We analyze once more the media maelstrom surrounding Democratic presidential nominee Hillary Rodham Clinton.
The Language of Deadpool
on
2 m
Crass and harsh vocabulary, mixed with sarcasm, confuses how we measure response. Our analysis worked mostly as expected, but had a few confusing areas.
Brandtix Partners with Lexalytics
on
2 m
Euro 2016 is set to be one of the most consequential sporting events in modern history. And with that comes a lot of social chatter.
Text Analytics Reduces Churn
on
1 m
Tune in June 15 to learn about deploying text analytics to reduce churn with Lexalytics and Voziq.
The 7 Basic Functions of Text Analytics
on
6 m
From Tokenization to PoS Tagging and beyond, this high-level overview explains the basic functions of text analytics and natural language processing.
Get a FREE trial Schedule full demo
I just want a taste
try the demo with a URL or plain text for a bit of what we do
Or call us at 1-800-377-8036
Or call us at 1-800-377-8036