Data-driven VoC programs are proven to increase lifecycle value and reduce churn. Learn how to build an effective voice of customer program that creates tangible value, while avoiding common data analytics pitfalls.
Agatha Christie, Nuns, and Alzheimer’s
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3 m
What do 678 nuns, Agatha Christie, and a grey cat have in common? In this article, our COO, Tim, explores how text analytics and linguistic density could detect the onset of Alzheimer’s Disease.
Airport Series: Chicago And Viral Reputation Management
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5 m
In this installment of the airport series, we turn to Chicago O’Hare. ORD is still feeling repercussions after a viral incident from early 2017 rocked its customer base. This PR nightmare emphasizes an important role of text analytics as an agent of brand management.
Airport Series: Atlanta and Wayfinding
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6 m
Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.
Analyzing Airport Reviews on Facebook Using AI
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4 m
We’re using cutting-edge text analytics and sentiment analysis for analyzing airport reviews. By combining qualitative and quantitative data, we’ll tell you which American airports are the lowest- (and highest-) ranked, and why travelers feel the way they do.
Salience 6.2 is Here
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2 m
What’s on offer for 6.2, our newest Salience update? Read this to get all the details on why Salience is better than ever before and how its still breaking boundaries in data science.
Text Analytics Soars Higher & Higher
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1 m
The text analytics market is growing at lightning speed. Here’s what we can expect from the next eight years.
The Media versus Hillary—Part II
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3 m
We analyze once more the media maelstrom surrounding Democratic presidential nominee Hillary Rodham Clinton.
The Language of Deadpool
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2 m
Crass and harsh vocabulary, mixed with sarcasm, confuses how we measure response. Our analysis worked mostly as expected, but had a few confusing areas.
Don’t Crash and Burn with Your Bot
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5 m
Check out these 6 no nonsense steps that you can take to make sure your chatbot doesn’t follow Tay.ai down the rabbit hole.
Brandtix Partners with Lexalytics
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2 m
Euro 2016 is set to be one of the most consequential sporting events in modern history. And with that comes a lot of social chatter.
Text Analytics Reduces Churn
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1 m
Tune in June 15 to learn about deploying text analytics to reduce churn with Lexalytics and Voziq.
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