How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19
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How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19
Customer Experience Management

How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19

(originally posted on Customer Think) COVID-19 has had an extensive impact on the hospitality industry....

9 Novel Natural Language Processing Applications in Business
Airport

9 Novel Natural Language Processing Applications in Business

How are real business actually using natural language processing? In this blog post we explore 9 interesting business...

An AI Listens to The October Democratic Debate
Analysis

An AI Listens to The October Democratic Debate

It's election season and the Lexalytics Blog once again turns its attention to current political events. This time we...

Emoji Speak Louder Than Words
Social Media

Emoji Speak Louder Than Words

We've updated our lexicon to come into compliance with Emoji 11.0, the 2018 update from the Unicode Consortium. Our...

Airport Series: Denver International Airport and the Illuminati
Special Interest

Airport Series: Denver International Airport and the Illuminati

Is Denver International Airport a haven for secret Illuminati ceremonies? You might think so by looking at an analysis...

Airport Series: Chicago And Viral Reputation Management
Airport

Airport Series: Chicago And Viral Reputation Management

In this installment of the airport series, we turn to Chicago O'Hare. ORD is still feeling repercussions after a viral...

Airport Series: Charlotte and Customer Complaints
Airport

Airport Series: Charlotte and Customer Complaints

Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance...

Airport Series: Atlanta and Wayfinding
Airport

Airport Series: Atlanta and Wayfinding

Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its "plane train" is the...

Analyzing Airport Reviews Using Natural Language Processing
Airport

Analyzing Airport Reviews Using Natural Language Processing

We used cutting-edge natural language processing (NLP) and sentiment analysis software to analyze thousands of...

The Language of Deadpool
Social Media

The Language of Deadpool

Crass and harsh vocabulary, mixed with sarcasm, confuses how we measure response. Our analysis worked mostly as...

Using Semantria to Analyze Reddit Comments
Natural Language Processing

Using Semantria to Analyze Reddit Comments

We took our NLP engine and focused it on Reddit's five year goals. The insights are...