The Blog.

Emoji Speak Louder Than Words

  4 m

We’ve updated our lexicon to come into compliance with Emoji 11.0, the 2018 update from the Unicode Consortium. Our COO, Tim Mohler, discusses why this is important in today’s blog post.

Airport Series: Charlotte and Customer Complaints

  4 m

Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance doesn’t always go as planned. As the ninth busiest airport in the country, Charlotte Douglas International Airport can profit from listening to the voice of its customers.

Airport Series: Atlanta and Wayfinding

  6 m

Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.

Analyzing Airport Reviews on Facebook Using AI

  4 m

We’re using cutting-edge text analytics and sentiment analysis for analyzing airport reviews. By combining qualitative and quantitative data, we’ll tell you which American airports are the lowest- (and highest-) ranked, and why travelers feel the way they do.

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