Lexalytics’ natural language processing makes it easy to create a tailored solution to solve your unique data challenge. Here’s just a small sample of industries we’re creating value for:
One experience can mean the difference between lost business, and a customer for life. Use Lexalytics natural language solutions to hear your customer’s experiences in their own words. Analyze thousands of tweets, comments, online reviews, and free-text surveys in minutes. Identify recurring themes and topics (rooms, staff, service, food, etc.). Drill down to pinpoint specific problem areas at individual locations. Create superior guest experiences, and keep them coming back for more.
Listen to consumer discussions on social media, online review sites, and your own shop. Hear what they like and what they don’t like. Understand why they feel that way, and the context they’re speaking in. Use that information to create superior customer experiences, increase sales and repeat business, and build better products.In action:
How did last night’s episode do? What characters and story arcs are resonating? Which theaters have recurring service issues? Take the pulse of social media, online reviewers, and customer comments. Hear what people are talking about, how they feel, and why they feel that way. Create entertainment experiences that keep customers coming back for more.In action:
We understand financial language. Analyze consumer discussions, financial news, and professional data sources. Identify new market opportunities, areas for product improvement, and recurring service issues. Watch market reactions to mergers and acquisitions in real-time. Make informed predictions and decisions. Tailor your communications to capitalize on competitor weaknesses. Gain competitive advantage, create happy customers, dominate financial markets.In action:
If a customer at your restaurant has a bad experience, you’re in trouble. At best, they just won’t come back. At worst, they’ll post a negative review online that could scare away other customers. Be proactive with your customer service. Analyze social media comments, online reviews, and customer surveys. Fix issues before they go viral, identify new market opportunities, and create better menu offerings.In action:
Do you throw away free-text survey responses? Maybe you analyze them by hand? Stop wasting money! Use our survey analysis tools to analyze thousands of surveys in seconds. Discover recurring topics and themes, understand how people feel, and see the language they use to describe their subjects. Deliver the kind of rich, multi-layered insights your clients dream about.In action:
Smart marketing means listening. Analyze social media, customer data, and news articles to gain deep demographic insights. Identify trending news topics and capitalize on hype cycles. Generate personalized content and ads. Deliver the right content to the right personas. Grow brand awareness, increase inbound conversions, maximize your ROI.In action:
Analyze consumer conversations to paint a clear picture of a company, product, or person’s public image. Monitor trending items in real-time, and understand the conversations. Trace hot topics back to specific events. Guide rapid-response teams. Handle explosive issues before they send you to the ER. Follow online discussions and news articles to gauge the impact of PR efforts over time.
The language of pharmaceuticals, biotech, and healthcare is full of unique terms and phrases. Our text solutions are uniquely capable of processing millions of patient comments, clinician surveys, research papers, and clinical trial notes. We help you turn those words into money. Leverage our text solutions to:
Despite major improvements, the airline industry remains in the bottom-third of the American Customer Satisfaction Index (ACSI) 2017 Travel Report. Lexalytics can help. Our natural language machine learning delivers the rich insights that airlines, airports, and their marketing teams rely on to make informed decisions and improve customer experiences. Analyze social comments, news articles, customer service calls, surveys and more. See where people are talking about airline and airport brands, services, and products. Quickly identify what is working and what is not, and take action on those findings.
Don’t see your industry here? Not to worry. It’s probably because our writer had to go home to feed his dog. Fact is, our machine learning toolkits make for easy tailoring to your unique data challenge. Why not contact us to talk about you?
Or call us at 1-800-377-8036