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Customer Experience Management
Improve Your Hospitality Analytics with Text Analytics & NLP
Hospitality analytics with text analytics and natural language processing (NLP) transforms customer feedback into...

Airport
Airport Analytics: SFO and Building a Better Delay
San Francisco International Airport is the gateway to the world's tech capital. In this installment of our airport...

Airport
Airport Series: McCarran and Las Vegas
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the...

Natural Language Processing
Natural Language Processing in 5 Minutes
What is natural language processing? And what does it mean for you, me and your drunk friend? Seth Redmore explains the...

Airport
Analyzing Airport Reviews Using Natural Language Processing
We used cutting-edge natural language processing (NLP) and sentiment analysis software to analyze thousands of...