Voice of Customer Analytics: What, Why and How to Do It
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Voice of Customer Analytics: What, Why and How to Do It
Customer Experience Management

Voice of Customer Analytics: What, Why and How to Do It

Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...
Airport Series: LAX and Mastering the Final Mile
Airport

Airport Series: LAX and Mastering the Final Mile

See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big...
Airport Analytics: SFO and Building a Better Delay
Airport

Airport Analytics: SFO and Building a Better Delay

San Francisco International Airport is the gateway to the world's tech capital. In this installment of our airport...