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data analytics
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Customer Experience Management
How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19
(originally posted on Customer Think) COVID-19 has had an extensive impact on the hospitality industry....
Technology
Build vs Buy: Text Analytics & NLP
From customization to scalability, there's a lot to consider when deciding whether to build or buy an NLP or system. In...
Insights
Voice of Customer Analytics: What, Why and How to Do It
Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...
Insights
Cloud or On Premise for Data Analytics: How to Choose
These 4 factors are driving big names back to private cloud or on premise implementations for data storage and...
Airport
Airport Series: LAX and Mastering the Final Mile
See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big...
Airport
Airport Analytics: SFO and Building a Better Delay
San Francisco International Airport is the gateway to the world's tech capital. In this installment of our airport...