Contact Center Analytics
Contact Centers Reduce Customer Churn Twice as Fast with Lexalytics
Text Analytics Technology Above the Rest This Customer Experience Management for Contact Centers company offers a suite...
Customer Experience Management
Voice of Customer Analytics: What, Why and How to Do It
Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...
9 Novel Natural Language Processing Applications in Business
How are real business actually using natural language processing? In this blog post we explore 9 interesting business...