Contact Center Analytics

Contact Centers Reduce Customer Churn Twice as Fast with Lexalytics

Text Analytics Technology Above the Rest This Customer Experience Management for Contact Centers company offers a suite...

Voice of Customer Analytics: What, Why and How to Do It

Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...

9 Novel Natural Language Processing Applications in Business

How are real business actually using natural language processing? In this blog post we explore 9 interesting business...