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Customer Experience Management
How NLP-based VoC programs can help hospitality brands meet customer expectations during COVID-19
(originally posted on Customer Think) COVID-19 has had an extensive impact on the hospitality industry....

Airport
9 Novel Natural Language Processing Applications in Business
How are real business actually using natural language processing? In this blog post we explore 9 interesting business...

Analysis
An AI Listens to The October Democratic Debate
It's election season and the Lexalytics Blog once again turns its attention to current political events. This time we...

Social Media
Emoji Speak Louder Than Words
We've updated our lexicon to come into compliance with Emoji 11.0, the 2018 update from the Unicode Consortium. Our...

Airport
Airport Series: Chicago And Viral Reputation Management
In this installment of the airport series, we turn to Chicago O'Hare. ORD is still feeling repercussions after a viral...

Airport
Airport Series: Charlotte and Customer Complaints
Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance...

Airport
Airport Series: Atlanta and Wayfinding
Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its "plane train" is the...

Airport
Analyzing Airport Reviews Using Natural Language Processing
We used cutting-edge natural language processing (NLP) and sentiment analysis software to analyze thousands of...

Social Media
The Language of Deadpool
Crass and harsh vocabulary, mixed with sarcasm, confuses how we measure response. Our analysis worked mostly as...

Natural Language Processing
Using Semantria to Analyze Reddit Comments
We took our NLP engine and focused it on Reddit's five year goals. The insights are...