Subscribe to newsletter

Media contact

Rebecca Metz
rebecca@metzpr.com

North America:
1-512-560-5211

International:
1-617-249-1049

Press Releases

Lexalytics Improves Text Analytics with New Machine Learning

Salience 6.2 Also Brings Emoji Analytics, Email Processing and Enhanced Named Entity Recognition to Leading Platform Boston, MA—October 14, 2016Lexalytics®, the leader in cloud and on-prem text analytics solutions, announced today that it has bolstered the machine learning (ML) capabilities of its Salience text analytics platform, making it easier for data analysts and scientists to […]

Salience 6.2 Also Brings Emoji Analytics, Email Processing and Enhanced Named Entity Recognition to Leading Platform

Boston, MAOctober 14, 2016

Lexalytics®, the leader in cloud and on-prem text analytics solutions, announced today that it has bolstered the machine learning (ML) capabilities of its Salience text analytics platform, making it easier for data analysts and scientists to train their Salience software to deliver actionable insights from data sources. In addition, Salience 6.2 now enables professionals in social media marketing, voice of the employee (VOE), voice of the customer (VOC) and customer experience management (CEM) to more accurately analyze email communications as well as text that includes the latest emojis.
Salience is Lexalytics’ on-premise text analytics engine that processes billions of documents per day. It powers seven of the top 10 social monitoring and social marketing providers, as well as leaders in customer experience management, survey analysis and business intelligence software.

New features of Salience 6.2 include:

  • HSDTrainer — Salience 6.2 features a unique new tool to easily “train” sentiment analysis, combining the ease of training of a simplistic machine learning (ML) system with the transparency of Lexalytics’ natural language processing (NLP) technology. For example, if you were to train solely on content without any view into how the system is making its decisions, that system might learn that the phrase “Greek bank” is negative, due to the deluge of negative stories associated with Greek banks over the years, even though the phrase is not inherently negative. This is a common problem with systems that attempt to analyze sentiment with a single model and will skew results over time. The Lexalytics HSDTrainer can consume any text corpus that has been appropriately marked up for sentiment, and then return a list of phrases and suggested scores for that text corpus, allowing analysts to both rapidly and transparently train sentiment.
  • Emoji Analytics — With Salience 6.2, social marketers can now analyze the meaning and sentiment of content that includes the latest emojis released in Unicode 9.0. For example, if a food manufacturer releases a new product that elicits social media posts with the new “nauseated face” emoji, Lexalytics can score the content as negative and alert the customer. Conversely, those same marketers can search for anything that mentions “nausea,” and that emoji will return a hit.
  • Email Processing — Salience 6.2 adds the ability to ingest email databases, stripping out headers and footers, eliminating duplicate emails and analyzing email threads efficiently. Email processing can help companies detect siloization within their organization or improve the process of analyzing customer support emails to see what customers are particularly vocal about.
  • Improved Named Entity Recognition — Combining the power of Lexalytics’ sophisticated machine learning models and known lists of people, places and things, i.e., “entities,” Lexalytics has improved its precision and recall scores, known as F1 scores, by up to 25 percent. With Lexalytics’ growth in Asian markets including China, Japan and Korea, Salience 6.2 also improves upon its ability to more readily recognize people’s names from those regions.

“Lexalytics is one of the best text analytics engines on the market,” according to Nova Spivack CEO and co-founder at leading cognitive computing company,Bottlenose. “With this latest version of Salience, they’re making it a lot easier to extract insights from unstructured data.”
“With Salience 6.2, we are dramatically bolstering our ML capabilities, making it easier for our customers to teach and ‘tune’ the software to meet their unique needs,” said Jeff Catlin, CEO, Lexalytics. “Ultimately we’re improving the way machines and humans interact by expanding the capabilities of what text analytics and NLP can accomplish.”

Availability

Salience 6.2 from Lexalytics is available now. For more information, please visit https://www.lexalytics.com/salience/server.

About Lexalytics®

Processing billions of unstructured documents every day globally, Lexalytics is the industry leader in translating text into profitable decisions. Lexalytics deploys state-of –the-art cloud and on-prem text and sentiment analysis technologies that transform customers’ thoughts and conversations into actionable insights. The on-premise Salience® and SaaS Semantria® platforms are implemented in a variety of industries for social media monitoring, reputation management and voice of the customer programs. Based in Boston, MA, Lexalytics has offices in the US and Canada. For more information, please visit www.lexalytics.com, email sales@lexalytics.com or call 1-617-249-1049. Follow Lexalytics on Twitter, Facebook, and LinkedIn.

END

Other Press Releases

2017-01-25 Lexalytics® Unveils Magic Machines™ AI Labs to Drive Innovation in Building and Managing Artificial Intelligence
2016-11-02 Lexalytics’ New Survey Analysis Tool for Customer Loyalty/Sales
2016-10-14 Lexalytics Improves Text Analytics with New Machine Learning
2016-08-01 Semantria Text Analytics Platform Available on Microsoft Azure
2016-07-20 Lexalytics® Simplifies Pharmaceutical Market Research and VOC
2016-07-08 Lexalytics® to Present on NLML at Sentiment Analysis Symposium
2016-04-06 Lexalytics® NLP & Sentiment Analysis for Android™ Social Media
2016-01-26 Lexalytics® Brings Text and Sentiment Analytics to Mac®
2015-12-15 Lexalytics®’ Text Analytics Software Airlines Industry Pack
2015-12-03 Lexalytics®,Text Analytics Presenters Gilbane Conf. 2015
2015-11-23 Lexalytics® Adds Polish Language Support
2015-10-21 Lexalytics® Hospitality/Restaurant Industry Packs Simplify CEM
2015-09-29 Lexalytics Adds Danish, Norwegian and Swedish
2015-06-03 Lexalytics® Enhances Feature-Rich Salience® Analytics Software
2015-05-12 Lexalytics® Unveils Text Mining and Sentiment Analysis Wizard
2015-04-23 Lexalytics to Present at Text by the Bay Conference
2015-04-15 Lexalytics’ Adds Arabic, Russian, and Dutch
2014-12-08 Lexalytics Adds to Text Analytics, Includes Intention Analysis
2014-11-06 Lexalytics Launches Pain-Free Text Mining Customization
2013-10-23 Lexalytics Announces Availability of Salience in Chinese
2013-09-04 Lexalytics to Sponsor Brighton Data Storytelling Hackathon
2013-06-20 Lexalytics Announces Availability of Salience 5.1.1
2013-04-25 Semantria & Lexalytics Give API Access for Viafoura Hackathon
2012-11-08 Lexalytics Announces Portuguese Native Phrase-Based Sentiment
2012-10-17 Lexalytics Announces Spanish Native Phrase-Based Sentiment
2012-06-14 HStreaming & Lexalytics Deliver Text Analytics for Big Data
2012-06-12 Lexalytics & FutureEverything Capture Opinion of 2012 Olympics
2012-05-31 Lexalytics Announces Speakers for Upcoming User Conference
2012-05-31 Angoss Software and Lexalytics Form Partnership
2012-04-04 Lexalytics Powers New Bitly Reputation Monitoring Service
2011-04-12 Lexalytics Announces Salience 5.0
2011-03-07 MediaVantage & Lexalytics Offer Multi-Lang Sentiment Analysis
2010-12-07 Lexalytics Predicts 2011 Text/Sentiment Analysis Market
2010-11-29 DataSift Taps Lexalytics to Help “Tune Your Data”
2010-09-20 Lexalytics Unveils Sentiment Analysis of Emoticons, Acronyms
2010-06-30 Lexalytics Releases Salience 4.3
2010-05-24 Lexalytics Expands into New Markets
2010-05-16 Lexalytics Moves to Boston
2010-05-04 bit.ly to Join Lexalytics at 6th Text Analytics Summit
2010-03-23 Lexascope Web Service for Social Media/Sentiment Analysis
2010-03-09 Lexalytics Discusses Text & Sentiment Analysis Trends
2009-10-20 Lexalytics, Inc. Joins Endeca Extend Partner Program
2009-06-24 Lexalytics to Provide Text Analytics for First Coverage
2009-04-05 Lexalytics’ Salience 4.1 with Entity Management Toolkit
2008-10-21 Salience 4.0 With Improved Entity Extraction/Sentiment Scoring
2008-10-09 Lexalytics Unveils The “ExecDex” Who’s Hot Ranking System
2008-10-01 Lexalytics Hires VP of Engineering
2008-09-21 Market Intelligence Co’s Use Lexalytics Sentiment Analysis
2008-09-07 Lexalytics signs Conversition and mBLAST
2008-09-02 Market Intelligence Tool Harnesses Text Analytics
2008-07-27 Infonic Merges its Text Analytics Business with Lexalytics
2008-05-19 Lexalytics Named 2008 MITX Technology Awards Finalist
2008-03-16 CEO, Jeff Catlin, New Communications Forum 2008 Speaker
2008-02-25 2008 Presidential Campaign Blog Sentiment Survey
2008-01-14 SmartBrief to Integrate Lexalytics Classification Solution