Lexalytics Joins InMoment | Accelerating Global Delivery of Structured and Unstructured Text

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Press Releases

InMoment Completes Acquisition of Lexalytics, the Leader and Pioneer of Structured and Unstructured Data Analytics

  • InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment’s XI Platform
  • Lexalytics’ engine enables companies to listen to and drive improvements based on all types of structured and unstructured data, connects seamlessly to hundreds of data sources and partners, and solidifies InMoment’s position as the leader of experience improvement
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today it has completed the acquisition of  Lexalytics®, the leading provider of cloud and on-premise natural language processing (NLP), and machine learning (ML) that transform structured data, text, and unstructured data from any source, into actionable intelligence for the world’s most customer-centric brands.

As businesses strive to navigate a new customer and employee landscape and deliver differentiated experiences, leveraging the vast amount of unstructured data to better understand customer and employee demands and expectations is more critical than ever. Lexalytics brings two decades of structured and unstructured data experience and state-of-the-art cloud and on-premise text analytics solutions that go beyond surveys to include social, call center, voice, reviews, support tickets, chat logs, and many additional data channels.

“With Lexalytics, we bring together the most powerful structured and unstructured data analytics engines with our award-winning XI Platform to give companies the unique capability to mine feedback with unprecedented clarity and go beyond surveys to meet their customers and employees where they are—with deeper understanding of their journey, emotion, intention, and the effort associated with an experience. We’re excited to welcome the extraordinarily talented Lexalytics team to InMoment,” said Andrew Joiner, CEO at InMoment.

“Lexalytics is all about helping customers discover more meaningful intelligence in structured and unstructured data sources to help them drive more informed business decisions,” said Lexalytics CEO Jeff Catlin. “By joining InMoment we have the remarkable opportunity to push additional innovative solutions and transformative expertise to our customers around the globe.”

This combination brings tremendous flexibility to organizations that require private, public, or hybrid cloud text analytics infrastructures—and unlocks exciting new market opportunities with native text analytics across 24 languages and the most industry data sets of any other provider.

Together, InMoment solutions can be implemented in a variety of industries for social media monitoring, people analytics and voice of the employee, reputation management and voice of the customer, and regulatory compliance programs.

Leading brands such as Hootsuite, Transcom Worldwide, Altair, Kaplan, and Biogen rely on Lexalytics to uncover actionable insights from every customer, employee, and marketplace interaction.

Lexalytics employees, including its founder Jeff Catlin, will continue in their roles and will be key to accelerating InMoment’s structured and unstructured analytics leadership and initiatives.

 

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com

About Lexalytics®

Lexalytics processes billions of words every day, globally, for data analytics companies and enterprise data analyst teams that need to tell powerful stories from text data. The company’s Salience®, Semantria® and Lexalytics Intelligence Platform™ products combine natural language processing with artificial intelligence to transform text in all its forms into usable data. Lexalytics solutions can be deployed on premises, in the cloud or within hybrid cloud infrastructure to reveal context-rich patterns and insights for voice of customer, voice of employee, customer experience management, market research, social listening, news monitoring and other business intelligence programs. For more information, please visit www.lexalytics.com, email sales(at)lexalytics(dot)com or call 1-617-249-1049. Follow Lexalytics on Twitter, Facebook, and LinkedIn.

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Other Press Releases

2021-09-09 InMoment Completes Acquisition of Lexalytics, the Leader and Pioneer of Structured and Unstructured Data Analytics
2021-03-10 Lexalytics® Announces New Partnerships to Improve Insights, Efficiencies and Patient Outcomes in AI for Medical Affairs Programs
2020-12-14 Lexalytics® Announces Breakthrough OCR Error Correction Tool
2020-10-27 Lexalytics® Acknowledged as Representative Vendor in Gartner 2020 Market Guide for Text Analytics
2020-10-06 Lexalytics Unveils Roadmap for Hospitality Brands to Implement Effective VoC Programs to Deliver on Customer Expectations During the COVID-19 Era
2020-08-26 Lexalytics® Launches “Switch to Lexalytics” Campaign
2020-08-05 Zignal Labs Selects Lexalytics® to Provide AI-Based NLP for Its Impact Intelligence Platform
2020-01-30 Lexalytics® Wraps 2019 with Industry Recognition in the Areas of Artificial Intelligence and Analytics
2019-09-10 Biogen Chooses Lexalytics® to Improve Customer Care with New AI-Based Text Analytics System
2019-02-13 Lexalytics® Announces Text Analytics Suite Availability for Any Computing Environment
2018-12-27 Lexalytics Closes Out 2018 with Prestigious Industry Awards in Artificial Intelligence and Analytics
2018-09-19 Lexalytics Data Extraction Services Enables Hybrid Analysis of Both Structured and Unstructured Data from Corporate Documents
2018-08-16 Lexalytics® Updates Intelligence Platform with New Benefits for European Union Customers
2018-06-05 Lexalytics® and University of Massachusetts Amherst to Present at NAACL
2018-04-25 Lexalytics® Announces “Get Out of the Cloud” Campaign for Seamless Transfer of Natural Language Processing from Cloud to On-Premise
2018-03-14 Lexalytics® Launches Support for Unicode Emoji 11.0
2017-12-11 Lexalytics® Launches New Artificial Intelligence Development Platform to Help Customers Quickly Build, Customize and Deploy Natural Language Processing Applications
2017-10-24 Lexalytics® Recognized in Gartner 2017 Hype Cycles for Data Science and Machine Learning, Analytics and Business Intelligence, Imaging and Print Services and Life Science Research and Development
2017-06-15 Lexalytics® Releases New Text Analytics Software for Retailers to Improve Online Shopping Experience
2017-04-05 New Software from Lexalytics® Helps Human Resources Departments Design More Effective Voice of the Employee Programs
2017-01-25 Lexalytics® Unveils Magic Machines™ AI Labs to Drive Innovation in Building and Managing Artificial Intelligence
2016-11-02 Lexalytics’ New Survey Analysis Tool for Customer Loyalty/Sales
2016-10-14 Lexalytics Improves Text Analytics with New Machine Learning
2016-08-01 Semantria Text Analytics Platform Available on Microsoft Azure
2016-07-20 Lexalytics® Simplifies Pharmaceutical Market Research and VOC
2016-07-08 Lexalytics® to Present on NLML at Sentiment Analysis Symposium
2016-04-06 Lexalytics® NLP & Sentiment Analysis for Android™ Social Media
2016-01-26 Lexalytics® Brings Text and Sentiment Analytics to Mac®
2015-12-15 Lexalytics®’ Text Analytics Software Airlines Industry Pack
2015-12-03 Lexalytics®,Text Analytics Presenters Gilbane Conf. 2015
2015-11-23 Lexalytics® Adds Polish Language Support
2015-10-21 Lexalytics® Hospitality/Restaurant Industry Packs Simplify CEM
2015-09-29 Lexalytics Adds Danish, Norwegian and Swedish
2015-06-03 Lexalytics® Enhances Feature-Rich Salience® Analytics Software
2015-05-12 Lexalytics® Unveils Text Mining and Sentiment Analysis Wizard
2015-04-23 Lexalytics to Present at Text by the Bay Conference
2015-04-15 Lexalytics’ Adds Arabic, Russian, and Dutch
2014-12-08 Lexalytics Adds to Text Analytics, Includes Intention Analysis
2014-11-06 Lexalytics Launches Pain-Free Text Mining Customization
2013-10-23 Lexalytics Announces Availability of Salience in Chinese
2013-09-04 Lexalytics to Sponsor Brighton Data Storytelling Hackathon
2013-06-20 Lexalytics Announces Availability of Salience 5.1.1
2013-04-25 Semantria & Lexalytics Give API Access for Viafoura Hackathon
2012-11-08 Lexalytics Announces Portuguese Native Phrase-Based Sentiment
2012-10-17 Lexalytics Announces Spanish Native Phrase-Based Sentiment
2012-06-14 HStreaming & Lexalytics Deliver Text Analytics for Big Data
2012-06-12 Lexalytics & FutureEverything Capture Opinion of 2012 Olympics
2012-05-31 Lexalytics Announces Speakers for Upcoming User Conference
2012-05-31 Angoss Software and Lexalytics Form Partnership
2012-04-04 Lexalytics Powers New Bitly Reputation Monitoring Service
2011-04-12 Lexalytics Announces Salience 5.0
2011-03-07 MediaVantage & Lexalytics Offer Multi-Lang Sentiment Analysis
2010-12-07 Lexalytics Predicts 2011 Text/Sentiment Analysis Market
2010-11-29 DataSift Taps Lexalytics to Help “Tune Your Data”
2010-09-20 Lexalytics Unveils Sentiment Analysis of Emoticons, Acronyms
2010-06-30 Lexalytics Releases Salience 4.3
2010-05-24 Lexalytics Expands into New Markets
2010-05-16 Lexalytics Moves to Boston
2010-05-04 bit.ly to Join Lexalytics at 6th Text Analytics Summit
2010-03-23 Lexascope Web Service for Social Media/Sentiment Analysis
2010-03-09 Lexalytics Discusses Text & Sentiment Analysis Trends
2009-10-20 Lexalytics, Inc. Joins Endeca Extend Partner Program
2009-06-24 Lexalytics to Provide Text Analytics for First Coverage
2009-04-05 Lexalytics’ Salience 4.1 with Entity Management Toolkit
2008-10-21 Salience 4.0 With Improved Entity Extraction/Sentiment Scoring
2008-10-09 Lexalytics Unveils The “ExecDex” Who’s Hot Ranking System
2008-10-01 Lexalytics Hires VP of Engineering
2008-09-21 Market Intelligence Co’s Use Lexalytics Sentiment Analysis
2008-09-07 Lexalytics signs Conversition and mBLAST
2008-09-02 Market Intelligence Tool Harnesses Text Analytics
2008-07-27 Infonic Merges its Text Analytics Business with Lexalytics
2008-05-19 Lexalytics Named 2008 MITX Technology Awards Finalist
2008-03-16 CEO, Jeff Catlin, New Communications Forum 2008 Speaker
2008-02-25 2008 Presidential Campaign Blog Sentiment Survey
2008-01-14 SmartBrief to Integrate Lexalytics Classification Solution