In this no-nonsense Webinar, Dr. Vasudeva Akula of VOZIQ will show you how to reduce churn twice as fast when you add the power of text analytics to a traditional, CRM data based predictive churn model.
Join our experts to learn:
- How text analytics reveals real customer needs and wants
- Why contact center data is the secret sauce for generating the quickest ROI
- How to uncover the top drivers of customer churn
- How this information leads to reducing churn 2x faster than a traditional approach
The webinar will expose you to the power of text analytics technology, which is quickly becoming a must-have for omni-channel customer experience strategy. In this webinar, we will focus specifically on agent-captured notes at the end of every call in contact centers as a source of strategic customer intelligence. You will see how applying text analytics on the agent notes leads to innovative solutions for improving customer experience & reducing customer churn.
Can’t attend? Register anyway, and we’ll send you the recording after the webinar.