Voice of Customer analytics seeks to transform unstructured feedback into usable data. Learn how to build an effective Voice of Customer analytics program that increases revenue and reduces churn via better-informed decision-making.
Our star partner VOZIQ has been named 2018 Unified Communications Product of the Year! Let’s look at how VOZIQ delivers breakthrough predictive text analytics using Lexalytics natural language processing.
There’s no doubt that San Francisco International Airport is the gateway to the world’s tech capital. So it’s no surprise the airport likely employs text analytics to guide billion dollar terminal renovations and daily improvements alike. In this installment of the airport series, we see how SFO effectively listens to its customers.
I’ve got some pretty strong opinions about world clouds, and this year’s Smart Data Conference seems like a good place to express them.
That’s what I’ll be doing tomorrow from 3:00PM to 3:45PM, during my talk – Visualizing Text!
During my talk I’ll explain exactly why you should steer clear of word clouds (and start falling in love with bubble charts!).