(originally posted on Customer Think) COVID-19 has had an extensive impact on the hospitality industry. Shelter-in-place restrictions, along with event cancellations, reductions in business travel, and widespread job losses have altered how and why people […]
While the impact of artificial intelligence (AI) is a bit of a mixed bag in a number of industries, we’re seeing some exciting traction in financial services. In this month’s article, I take a look […]
Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of Customer is, where to capture it, and how to build an effective Voice of Customer analytics process to increase revenue and reduce customer churn.
Net Promoter Score (NPS) is great for a quick view of customer satisfaction and brand health. But NPS can be dangerously misleading. Here’s why.
We analyzed 50,000 TripAdvisor reviews of Best Western to demonstrate the value of customer feedback analytics in hospitality and other industries.
Hospitality analytics with text analytics and natural language processing (NLP) transforms customer feedback into revenue through useful data and insights.
See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big problems with traffic infrastructure.
Our star partner VOZIQ has been named 2018 Unified Communications Product of the Year! Let’s look at how VOZIQ delivers breakthrough predictive text analytics using Lexalytics natural language processing.
San Francisco International Airport is the gateway to the world’s tech capital. In this installment of our airport review analytics series, we see how SFO effectively listens to its customers to guide billion dollar terminal renovations and make daily improvements.
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
Artificial intelligence for the food, energy and airline industries? These clever AI applications will surprise and inspire you.
This week: the limits of deep learning, and why it matters; exponential AI development via machine teaching; using AI to analyze airport reviews; and 4 questions to help you choose the right AI partner.
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