We analyzed 50,000 TripAdvisor reviews of Best Western to demonstrate the value of customer feedback analytics in hospitality and other industries.
The Crucial Piece that NPS Misses, and How to Fill the Gap
on
9 m
Net Promoter Score (NPS) is great for a quick view of customer satisfaction and brand health. But NPS can be dangerously misleading. Here’s why.
Airport Series: LAX and Mastering the Final Mile
on
6 m
See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big problems with traffic infrastructure.
Voice of Customer Analytics: What it Is and How to Do It
on
13 m
Voice of Customer analytics seeks to transform unstructured feedback into usable data. Learn how to build an effective Voice of Customer analytics program that increases revenue and reduces churn via better-informed decision-making.
Predictive Text Analytics by VOZIQ, 2018 Product of the Year
on
2 m
Our star partner VOZIQ has been named 2018 Unified Communications Product of the Year! Let’s look at how VOZIQ delivers breakthrough predictive text analytics using Lexalytics natural language processing.
Airport Series: SFO and Building a Better Delay
on
5 m
There’s no doubt that San Francisco International Airport is the gateway to the world’s tech capital. So it’s no surprise the airport likely employs text analytics to guide billion dollar terminal renovations and daily improvements alike. In this installment of the airport series, we see how SFO effectively listens to its customers.
Airport Series: McCarran and Las Vegas
on
6 m
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
3 Surprising AI Applications in Food, Energy and Airlines
on
4 m
Artificial intelligence for the food, energy and airline industries? These clever AI applications will surprise and inspire you.
The Limits of Deep Learning, and Why it Matters
on
2 m
This week: the limits of deep learning, and why it matters; exponential AI development via machine teaching; using AI to analyze airport reviews; and 4 questions to help you choose the right AI partner.
Airport Series: Atlanta and Wayfinding
on
6 m
Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.
Analyzing Airport Reviews Using Natural Language Processing
on
4 m
We used cutting-edge natural language processing (NLP) and sentiment analysis software to analyze thousands of airport reviews. Here’s what we found.
Building a Better Hospitality Analytics Platform
on
4 m
Learn how hospitality analytics platforms and business intelligence tools use NLP to deliver help you improve guest experiences and more.
Or call us at 1-800-377-8036