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Artificial Intelligence
Bias in AI and Machine Learning: Sources and Solutions
Bias in AI causes machine learning-based systems to discriminate against particular groups. We investigated why AI bias...
Technology
Build vs Buy: Text Analytics & NLP
From customization to scalability, there's a lot to consider when deciding whether to build or buy an NLP or system. In...
Artificial Intelligence
Stories of AI Failure and How to Avoid Similar AI Fails
Don’t fail prey to the AI hype machine. These stories of AI failure are alarming for consumers, embarrassing for the...
Insights
Voice of Customer Analytics: What, Why and How to Do It
Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of...
Insights
Cloud or On Premise for Data Analytics: How to Choose
These 4 factors are driving big names back to private cloud or on premise implementations for data storage and...
Customer Experience Management
Improve Your Hospitality Analytics with Text Analytics & NLP
Hospitality analytics with text analytics and natural language processing (NLP) transforms customer feedback into...
Airport
Airport Series: LAX and Mastering the Final Mile
See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big...
Airport
Airport Analytics: SFO and Building a Better Delay
San Francisco International Airport is the gateway to the world's tech capital. In this installment of our airport...
Airport
Airport Series: McCarran and Las Vegas
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the...
Technology
Hyperparameter Theft!
Hyperparameter optimization is akin to a secret ingredient in Willy Wonka's Chocolate Factory. And, much like Arthur...
Artificial Intelligence
Artificial Intelligence Will Double Economic Growth: Here’s How
Many economists predict that artificial intelligence will drive huge economic growth. How will this occur? Let's...