See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big problems with traffic infrastructure.
Voice of Customer Analytics: What, Why and How to Do It
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13 m
Learn how to build an effective Voice of Customer analytics program that increases revenue and reduces churn via better-informed decision-making.
Airport Series: SFO and Building a Better Delay
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5 m
There’s no doubt that San Francisco International Airport is the gateway to the world’s tech capital. So it’s no surprise the airport likely employs text analytics to guide billion dollar terminal renovations and daily improvements alike. In this installment of the airport series, we see how SFO effectively listens to its customers.
Are We in an AI Hype Bubble? Not Necessarily
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4 m
It could be 20 or 30 years before AI matches humans, researchers now say. But VC firms are still investing billions. Are we in an AI hype bubble?
Airport Series: McCarran and Las Vegas
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6 m
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
3 Surprising AI Applications in Food, Energy and Airlines
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4 m
Artificial intelligence for the food, energy and airline industries? These clever AI applications will surprise and inspire you.
Stories of AI Failure and How to Avoid Similar AI Fails in 2019
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7 m
Starting a new AI project in 2019? This article has the info you need to avoid an embarrassing AI failure: stories of big AI fails, expert advice, and more.
Cloud or On Premise for Data Analytics: How to Choose
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5 m
These 4 factors are driving big names back to private cloud or on premise implementations for data storage and analytics. Should you move, too?
AI Won’t Solve Fake News (Not Today, Anyway)
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4 m
Why is AI so bad at fighting fake news? Learn why AI won’t solve fake news, and why the problem is only getting worse with AI-generated fake videos.
A Guide to Underwhelming with AI
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3 m
This week: a guide to underwhelming with AI, featuring Watson for Oncology; why Forrester says 75% of early AI projects will underwhelm; and Stephen Hawking’s different AI warning.
Hallucinating AI is a Big Security Problem
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4 m
This week: hallucinating AI is causing security headaches and potential disasters; a new report dives into potential malicious uses of artificial intelligence; and California legislators are taking action to protect you, your data and your privacy.
Elon Musk vs Artificial Intelligence: A Story of Alarmists vs Realists
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4 m
It’s round 2 of “Elon Musk vs AI” as Musk hits back at Harvard professor Steven Pinker. Meanwhile, a Google exec warns about “movie-inspired death scenarios” from Terminator-style AI.
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