Few acronyms generate as visceral a reaction as “LAX.” In this penultimate installment of the airport series, we explore how NLP is used to identify and address specific issues inherent to airport infrastructure.
Data-driven VoC programs are proven to increase lifecycle value and reduce churn. Learn how to build an effective voice of customer program that creates tangible value, while avoiding common data analytics pitfalls.
There’s no doubt that San Francisco International Airport is the gateway to the world’s tech capital. So it’s no surprise the airport likely employs text analytics to guide billion dollar terminal renovations and daily improvements alike. In this installment of the airport series, we see how SFO effectively listens to its customers.
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
How is an AI like a car? Both can function for a while on their own, but neglect them for too long and you’re in trouble. Just like a car, AI requires maintenance. This week’s AI News & Insights explores the importance of regular AI maintenance and examines some stories of AI failure.
This week: hallucinating AI is causing security headaches and potential disasters; a new report dives into potential malicious uses of artificial intelligence; and California legislators are taking action to protect you, your data and your privacy.
This week: it’s Elon Musk vs Harvard, as they spar over the dangers of narrow and general AI; a Google executive warns about “movie-inspired death scenarios” from Terminator-style AI; and here are 3 tips on how businesses can avoid dangerous AI.