In this installment of the airport series, we turn to Chicago O’Hare. ORD is still feeling repercussions after a viral incident from early 2017 rocked its customer base. This PR nightmare emphasizes an important role of text analytics as an agent of brand management.
Tech Shop is closing, but the maker revolution continues. Beyond just hardware, like 3D printers and lathes, makers are improving their everyday lives with open source AI. In this article, CMO Seth Redmore examines what went wrong and how things are still looking up.
Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance doesn’t always go as planned. As the ninth busiest airport in the country, Charlotte Douglas International Airport can profit from listening to the voice of its customers.
Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.
We’re using cutting-edge text analytics and sentiment analysis for analyzing airport reviews. By combining qualitative and quantitative data, we’ll tell you which American airports are the lowest- (and highest-) ranked, and why travelers feel the way they do.