Bias in AI causes machine learning-based systems to discriminate against particular groups. We investigated why AI bias occurs, and how to fight back.
The Blog.
The Crucial Piece that NPS Misses, and How to Fill the Gap
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8 m
Net Promoter Score (NPS) is great for a quick view of customer satisfaction and brand health. But NPS can be dangerously misleading. Here’s why.
Sentiment Accuracy: Explaining the Baseline and How to Test It
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3 m
How accurate can we get with automated sentiment analysis through natural language processing? Let’s run a quick test and see what we learn.
Using Sentiment Analysis to Improve Patient Outcomes
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1 m
Medical researchers are increasingly turning to social media to understand how people experience their conditions. In this paper, a team from Sant Baba Bhag Singh University explores the use of sentiment analysis in improving treatments and outcomes for diabetes patients.
Cloud or On Premise for Data Analytics: How to Choose
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5 m
These 4 factors are driving big names back to private cloud or on premise implementations for data storage and analytics. Should you move, too?
We Used AI On 6,000 Game of Thrones Predictions
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16 m
We mined 6,000+ Season 8 Game of Thrones predictions on Reddit. Then we used our AI to analyze them. Here’s what we found.
Machine Learning Micromodels: More Data is Not Always Better
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6 m
Machine learning micromodels reduce the challenges of sourcing and annotating data while delivering better precision and accuracy than macromodels.
Fight Organizational Bias with Unstructured Data
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2 m
Efforts to fight organizational bias often fall short. Lexalytics CEO Jeff Catlin explains how to use unstructured data to fight your own company’s biases.
Measuring Media’s Impact on Financial Markets with Sentiment Analysis
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1 m
Tim Mohler summarizes a recent paper in which researchers show how to measure the impact of media in global financial markets using sentiment analysis.
Let’s Talk AI Cooperation (Don’t Call it an “Arms Race”)
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6 m
Advances in artificial intelligence are usually framed as an arms race. Instead, let’s look at AI research through the sunnier lens of cooperation.
Customer Feedback Analytics in Hospitality: Full Guide
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15 m
We analyzed 50,000 TripAdvisor reviews of Best Western to demonstrate the value of customer feedback analytics in hospitality and other industries.
Voice of Employee Analytics: Step-by-Step Guide
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16 m
HR teams use Voice of Employee analytics to gather, analyze and interpret employee feedback data to reduce turnover, improve productivity and more. In this article, Andrea Kulkarni demonstrates how you can do this without any coding or data science experience.