In this installment of the airport series, we turn to Chicago O’Hare. ORD is still feeling repercussions after a viral incident from early 2017 rocked its customer base. This PR nightmare emphasizes an important role of text analytics as an agent of brand management.
The Blog.
Airport Series: Charlotte and Customer Complaints
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4 m
Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance doesn’t always go as planned. As the ninth busiest airport in the country, Charlotte Douglas International Airport can profit from listening to the voice of its customers.
Airport Series: Atlanta and Wayfinding
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6 m
Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.
Artificial Turkey Intelligence – How Smart Are They?
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3 m
How smart are turkeys? Smarter than you’d think. This Thanksgiving, let’s talk artificial intelligence, turkeys, and artificial turkey intelligence.
Ad Campaign or Artificial Intelligence?
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3 m
Often times businesses face the vital question of whether or not negative public attention should be addressed with an ad campaign. While this route can be expensive, it doesn’t always address the problem at hand. So, this brings us to the thesis of a series we’ll be calling Lexalytics Hypotheticals: Ads or AI?
The Tech Interview X Factor
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3 m
Our CEO, Jeff Catlin, expands on a point he made in Forbes magazine about the interview x factor that may help you get ahead in tech.
The History of Modern Music in Sentiment
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3 m
We ran a sentiment analysis on a database of nearly 145,000 song lyrics ranging from the 1940s to early 2000s. Our AI powered sentiment analysis engine, Salience, uncovered some pretty interesting insights…
9 ways AI isn’t going to be like AI in Hollywood
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9 m
From Hal 9000 to Wall-E, fewer tropes are more familiar than AI in Hollywood. But even the most realistic characterizations miss the mark. In this article, AI expert Seth Redmore explores 9 ways movies’ miss the mark with artificial intelligence.
The First Meme War
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4 m
With the influx of fake news, tech companies are beginning to ponder their role in finding a solution. Is text analytics the answer?
The Deceiving Dangers of Data Degradation
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3 m
Remember your credit score from 7 years ago? No? Well the internet does. Does that matter? Can data scientists and businesses gain any meaningful insights from that information? JK Rajaretnam explores the importance of data degradation.
The Second Presidential Debate, An Analysis
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4 m
We continue following the candidates through the rabbit hole of the debates. Processing key statements through our Salience text analytics engine allows for a new perspective on what is being said in the political arena.
2016: An Analysis of the First Presidential Debate
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4 m
Applying data science to politics is one way we can hold our elected representatives accountable. As the cacophony of the first Presidential debate settles, we turn our Salience engine onto each statement made by the candidates and see what was really said.