The Blog.

Airport Series: Charlotte and Customer Complaints

Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance doesn’t always go as planned. As the ninth busiest airport in the country, Charlotte Douglas International Airport can profit from listening to the voice of its customers.

Airport Series: Atlanta and Wayfinding

Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.

Salience and You

Text analytics is the key to gaining insights from feedback. Our solution, Salience, helps companies hear the voice of the customer.

Understanding Polarity

    The first step in getting computers to understand the sentiment of text is getting them to understand the sentiment behind individual words and phrases. Understanding sentiment happens on multiple levels: at the most basic, […]

Salience and Homonyms

Language is confusing, imprecise, and often times illogical. The fact that “Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo” is a grammatically correct sentence in the English language is enough to make you tear your […]

Or call us at 1-800-377-8036