“”
The Blog.

Airport Series: Charlotte and Customer Complaints

  4 m

Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance doesn’t always go as planned. As the ninth busiest airport in the country, Charlotte Douglas International can profit from listening to the voice of its customers.

Airport Series: Atlanta and Wayfinding

  4 m

Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.

Salience and You

  3 m

Text analytics is the key to gaining insights from feedback. Our solution, Salience, helps companies hear the voice of the customer.

eDigitalResearch is Changing Social Listening

  2 m

Trending continues to govern the stream of news, culture and marketing we consume. To keep up, marketers need to just about read the future in order to act fast enough to leverage unexpected trends. And, with a new tool developed by eDigitalResearch and Lexalytics, you just about can.

The State of the Art

  2 m

Is sentiment analysis a stagnant science? What is there to look forward to? Why should you brave an ocean of data analysts and come to this year’s Sentiment Analysis Symposium? All of this and more shall be answered in this discussion of Doug Henschen’s awesome blog post.

Get a FREE trial Schedule full demo

I just want a taste

try the demo with a URL or plain text for a bit of what we do

Or call us at 1-800-377-8036

Try our demo

Or call us at 1-800-377-8036