Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance doesn’t always go as planned. As the ninth busiest airport in the country, Charlotte Douglas International Airport can profit from listening to the voice of its customers.
Sprinklr blog manager Chloe Mason Gray created an interesting infographic detailing the perils of not prioritizing customer experience. 80% of businesses think they provide excellent customer service, but only 8% of customers feel as if they’re […]
Lexalytics customer mBlast posted on their blog a great piece on the downfall of Klout. Put simply, popularity is out, influence is in, and influence requires context. “I’ve said it before and I’ll say it […]
Lexalytics Text Analytics Workshop: Perfect Text Analytics from Lexalytics Hi all! I (Seth) presented this at the 2010 Text Analytics Summit. It’s a tour de force (or maybe not, but it’s at least a little […]
Recently, Jeff spent some time speaking with Jason Falls (@jasonfalls) of www.socialmediaexplorer.com and they discussed natural language processing, social media monitoring, Lexalytics’ next product line Lexascope and more. Check it out here to see and […]