The Blog.

Airport Series: Charlotte and Customer Complaints

Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance doesn’t always go as planned. As the ninth busiest airport in the country, Charlotte Douglas International Airport can profit from listening to the voice of its customers.

The Cost of Not Prioritizing Customer Experience

Sprinklr blog manager Chloe Mason Gray created an interesting infographic detailing the perils of not prioritizing customer experience. 80% of businesses think they provide excellent customer service, but only 8% of customers feel as if they’re […]

mBLAST Blasts Klout

Lexalytics customer mBlast posted on their blog a great piece on the downfall of Klout. Put simply, popularity is out, influence is in, and influence requires context. “I’ve said it before and I’ll say it […]

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