We analyzed 50,000 TripAdvisor reviews of Best Western to demonstrate the value of customer feedback analytics in hospitality and other industries.
Voice of Employee Analytics: Step-by-Step Guide
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16 m
HR teams use Voice of Employee analytics to gather, analyze and interpret employee feedback data to reduce turnover, improve productivity and more. In this article, Chuck LeGros demonstrates how you can do this without any coding or data science experience.
Airport Series: LAX and Mastering the Final Mile
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6 m
See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big problems with traffic infrastructure.
Airport Analytics: SFO and Building a Better Delay
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5 m
San Francisco International Airport is the gateway to the world’s tech capital. In this installment of our airport review analytics series, we see how SFO effectively listens to its customers to guide billion dollar terminal renovations and make daily improvements.
Airport Series: McCarran and Las Vegas
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6 m
When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
Airport Series: JFK And Planning For The Future
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4 m
JFK International Airport is about to undergo a massive renovation. To understand what JFK should change and why, we analyzed 1000’s of traveler reviews using our web-based text analytics platform. Here’s what we found.
Airport Series: Chicago And Viral Reputation Management
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5 m
In this installment of the airport series, we turn to Chicago O’Hare. ORD is still feeling repercussions after a viral incident from early 2017 rocked its customer base. This PR nightmare emphasizes an important role of text analytics as an agent of brand management.
The Media versus Hillary—Part I
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3 m
An overview of how the American media talks about the two presumptive party nominees.
Star Wars: The Force Awakens, an Analysis
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5 m
What did audiences really think of the latest addition to the Star Wars franchise? Our data scientists set down their blasters and light sabers to find out.
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