See how we used natural language processing to analyze a massive set of LAX airport reviews, revealing some big problems with traffic infrastructure.
Airport Series: Seattle-Tacoma and The Angry Customer
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Seattle-Tacoma International Airport is a small international airport servicing a big international clientele. In this airport series we explore how unraveling one Facebook review leads to wide ranging insights, from staff attitude to bathroom cleanliness and beyond.
Airport Series: SFO and Building a Better Delay
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There’s no doubt that San Francisco International Airport is the gateway to the world’s tech capital. So it’s no surprise the airport likely employs text analytics to guide billion dollar terminal renovations and daily improvements alike. In this installment of the airport series, we see how SFO effectively listens to its customers.
Airport Series: McCarran and Las Vegas
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When an airport company reviews social data they need to be able to find the signal in the noise. Airports and the cities they serve are often confusingly interchanged on social media. In this article, we use filters and a custom configuration to see exactly what people are saying about McCarran International Airport.
Airport Series: JFK And Planning For The Future
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JFK International Airport is about to undergo a massive renovation. To understand what JFK should change and why, we analyzed 1000’s of traveler reviews using our web-based text analytics platform. Here’s what we found.
Airport Series: Denver International Airport and the Illuminati
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Is Denver International Airport a haven for secret Illuminati ceremonies? You might think so by looking at an analysis of its Facebook page. In this latest installment of the airport analysis series, we look at how important it is for a text analytics solution to account for sarcasm and satire.
Airport Series: Dallas/Fort Worth and The Dirty Secret
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In our fourth airport analysis, we turn to Dallas/Fort Worth International Airport in Texas. As the fourth busiest airport on Earth, DFW is larger than the island of Manhattan. Every year it caters to 64 million passengers. Here is what they have to say.
Airport Series: Chicago And Viral Reputation Management
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In this installment of the airport series, we turn to Chicago O’Hare. ORD is still feeling repercussions after a viral incident from early 2017 rocked its customer base. This PR nightmare emphasizes an important role of text analytics as an agent of brand management.
Airport Series: Charlotte and Customer Complaints
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Charlotte blends Southern charm into the hustle and bustle of a major international airport. However, this balance doesn’t always go as planned. As the ninth busiest airport in the country, Charlotte Douglas International Airport can profit from listening to the voice of its customers.
Airport Series: Atlanta and Wayfinding
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Not only is Hartsfield–Jackson Atlanta International Airport the busiest airport on earth, its “plane train” is the busiest rail system in America. This volume means Atlanta International needs to run with near flawless perfection. In this analysis, we learn exactlty how they can make strides toward that goal.
Analyzing Airport Reviews Using Natural Language Processing
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We used cutting-edge natural language processing (NLP) and sentiment analysis software to analyze thousands of airport reviews. Here’s what we found.
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