The Blog.

Parsey McParseface

With the recent buzz about chatbots, AI, and NLP, one name keeps coming up—Parsey McParseface. But the text analytics old guard is wary of the fad.

Coming soon: Service Pack 1

As with any software, as soon as we released Acquisition 6.4 and Salience 4.1 we started looked at all the features we’d put in, and the features that were left on the editing room floor […]

The Customer is Right

I’ve seen many postings advising companies on listening to their customers, especially as new voice of the customer outlets such as Twitter (can we really still call Twitter “new”) evolve and grow in usage and […]

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