Text Analytics & Sentiment Analysis Software for Hospitality
No customers for that industry
Hospitality providers are some of the most seasoned online business users: they’ve been collecting and reading online reviews way before social customer experience management (CEM) became the hot thing to do. The real change this industry has seen in recent years is the massively increased volume of information that is now being published on sites like TripAdvisor. Whatever your end of the hospitality industry, it is likely that somebody is writing about their likes and dislikes of your services.
It is this dramatic increase in volume of opinions that necessitates the use of text analytics and opinion mining software to understand who's talking and, more importantly, what they are thinking.
By opinion mining this information, companies serving hospitality providers can sift through enormous volumes of feedback and understand what elements of their services are working and which bits should be improved.