Text Analytics & Sentiment Analysis Software for Voice of Customer

Closed-ended survey questions are easy, but don't allow for any answers that you aren't already expecting.

True discovery can come in the free-text sections that are such a pain to deal with. Lexalytics text analytics and opinion mining software can extract the predominant themes (context) of the free-text sections.

These themes are completely dynamic, based on what is actually said. No need to make up huge lists of things to look for!

Lexalytics sentiment analysis software can also pick up any people, companies, products, or places that are mentioned in the free-text responses that aren't caught by the multiple-choice questions in the survey.

Most importantly, Lexalytics opinion mining software is fast, cost-effective, and consistent in how it analyzes these free-text responses - so that you can be sure of getting rapid, useful information.

Quickly Analyze Free Text with Semantic Analysis Software

  • Dynamically extract important concepts
  • Catch any companies/people/places you didn't catch in the closed-ended questions
  • Look for discordant sentiment

User Group 2013: Future Directions

08/27/2013

User Group 2013: Salience in Chinese - Why It's Superior

08/27/2013

User Group 2013: Fun Tricks with Salience

08/27/2013

User Group 2013: Predictive Analytics with Salience

08/27/2013

User Group 2013: Understanding Social Behavior at Scale

08/27/2013

User Group 2013: How to Find Intelligence in VOC and Compliance

08/27/2013

Lexalytics User Group Conference - John Kelley on Using Sentiment to Improve User Engagement

11/06/2012

Search and Text Analytics, Jeff Catlin for Network World

02/21/2012

What's coming in Salience Five?

04/14/2011

User Group 2011: Seth Grimes: Converging Silos of (Text) Analysis

04/13/2011

"It took 2 engineers only 4 days to integrate Lexalytics' Salience Engine into our content processing pipeline."

Nick Halstead CEO & Founder, Datasift

"Lexalytics Salience Engine scales to handle our trillions of entity/concept relationships.

Yes, that's trillions with a 'T'."

David Seuss, CEO, Northern Light Inc.

"We conducted several tests on our data and found Lexalytics to be at the top of the list when it came to results and affordability. Lexalytics was able to provide a solution that exceeded our expectations in ease-of-integration."

Chris McNeilly, VP of Software