Text analysis & opinion mining software
Text Analytics & Sentiment Analysis Software for Customer Relationship Management (CRM)

Whether logging calls or tracking emails, analyzing support burden or trying to decide on the features that should make it into your next product revision, CRM systems have enormous potential locked up in the resident free text. Unlock it with text analytics and sentiment analysis software from Lexalytics.

Lexalytics Salience Engine opinion mining sentiment engine can measure the tonality of the discussions - to show if there is a hot issue that needs to be managed, or to automatically route irate, important customers to a higher-level support representative.

Salience Engine's sentiment analysis software can extract the thematic content of the discussions, to show the context in which the customer was upset, or to give a hint as to which direction development efforts should be nudged.

Salience also extracts the named entities resident in the content, so if one product is showing up more often than another, or there is a competitor that keeps coming up, it's easy to bubble that up to the top.

Quickly Integrate

  • Sentiment Analysis: to track trends in customer sentiment
  • Theme Extraction: to watch for any topic trends
  • Named Entity Recognition and Extraction: to keep an eye on your own products and watch for competitors

User Group 2013: Future Directions

08/27/2013

User Group 2013: Salience in Chinese - Why It's Superior

08/27/2013

User Group 2013: Fun Tricks with Salience

08/27/2013

User Group 2013: Predictive Analytics with Salience

08/27/2013

User Group 2013: Understanding Social Behavior at Scale

08/27/2013

User Group 2013: How to Find Intelligence in VOC and Compliance

08/27/2013

Lexalytics User Group Conference - Lorenzo Alberton on Social Data Mining

11/06/2012

Lexalytics User Group: Oracle on using realtime social media monitoring and sentiment analysis

10/30/2012

Search and Text Analytics, Jeff Catlin for Network World

02/21/2012

What's coming in Salience Five?

04/14/2011

"It took 2 engineers only 4 days to integrate Lexalytics' Salience Engine into our content processing pipeline."

Nick Halstead CEO & Founder, Datasift

"Lexalytics Salience Engine scales to handle our trillions of entity/concept relationships.

Yes, that's trillions with a 'T'."

David Seuss, CEO, Northern Light Inc.

"We conducted several tests on our data and found Lexalytics to be at the top of the list when it came to results and affordability. Lexalytics was able to provide a solution that exceeded our expectations in ease-of-integration."

Chris McNeilly, VP of Software