The use of data mining and predictive analytics continues to grow as organizations look to invest in analytical technologies that accelerate decision making and identify opportunities they can act on.
With text analytics and sentiment analysis software, organizations have the ability to mine and analyze unstructured, text-based data and apply predictive techniques. This allows organizations to discover insights and customer intelligence previously unavailable to them. With text discovery and sentiment analysis integrated with predictive analysis, they uncover new opportunities to improve customer experience management.
Angoss KnowledgeREADER™ seamlessly embeds the Lexalytics Salience Engine and integrates text analysis and visual text discovery with sentiment analysis and predictive analytics to deliver integrated customer intelligence. With KnowledgeREADER, you can merge the output of text analytics with structured, proprietary data to perform data mining and predictive analytics with additional predictive variables for improved accuracy.
KnowledgeREADER brings unparalled voice of the customer insights to support customer experience management by breaking down silos to merge unstructured with structured data; and sentiment and text analysis with data mining and predictive analytics—for integrated customer intelligence.
Come watch a video from Angoss about a new age of integrated customer intelligence by combining visual text discovery and sentiment analysis with the power of predictive analytics.