SERVICE MANAGEMENT GROUP, INC. (SMG) is a forward-thinking, progressive company with a family feel where attitude is as important as expertise. The employees are intelligent, show initiative and like challenges. SMG exists to measure customer and employee experience. We are industry experts who are different because of our full-service research and consulting. Referrals and relationships are important in getting and maintaining clients at SMG. Retaining employees, growing the company, and celebrating often are top of mind.