As with any software, as soon as we released Acquisition 6.4 and Salience 4.1 we started looked at all the features we'd put in, and the features that were left on the editing room floor so to spea
I’ve seen many postings advising companies on listening to their customers, especially as new voice of the customer outlets such as Twitter (can we really still call Twitter “new”) evolve and grow
The quick answer is “No, you don’t.” But as you would expect, it’s more complicated than that. You do own your online reputation, to the degree that you are actively tracking and managing it.